Dedicated Account Strategic Specialist

Strategic Dedicated Account Associate

The Strategic Dedicated Account Associate serves as a business partner to Dedicated Account leadership by supporting customer operations, compliance initiatives, performance reporting, and operational improvement efforts. This role analyzes operational and customer data, coordinates cross-functional communication, supports account performance initiatives, and helps ensure customer expectations and business objectives are consistently achieved.

• Analyze operational, compliance, service, and customer performance metrics to identify trends, risks, and opportunities for improvement
• Monitor and maintain performance visibility related to service levels, fuel and idle performance, safety metrics, leave tracking, breakdowns, compliance activities, and operational scorecards
• Develop, maintain, and distribute reports, dashboards, trackers, and business summaries that support leadership decision-making
• Partner with Dedicated Account leadership to support customer initiatives, operational changes, service improvements, and continuous improvement efforts
• Assist with customer service activities, including service issue resolution, appointment scheduling, customer scorecard reviews, trailer pool management, and communication with customers and drivers
• Monitor compliance records and operational trackers to identify exceptions, ensure accountability, and coordinate follow-up with distribution centers, terminals, and leadership teams
• Support claims management and risk mitigation efforts through research, documentation gathering, issue escalation, and communication with internal stakeholders
• Assist with training, communication, and process improvement initiatives that enhance operational performance, compliance, and customer service
• Coordinate with Operations, Sales, Safety, Risk Management, and other departments to support account objectives and resolve operational challenges
• Exercise independent judgement when prioritizing issues, evaluating data, recommending solutions, and supporting business decisions
• Handle confidential information with professionalism and discretion
• Maintain regular attendance, manage multiple priorities, travel as needed, and perform other duties or special projects as assigned

• Strong analytical, problem-solving, and decision-making skills
• Ability to interpret operational data and develop actionable recommendations
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Ability to work independently and collaborate effectively across departments
• Proficient with Microsoft Office applications, including Excel and reporting tools

Bachelor's Degree; or three to four years of related experience and/or training; or equivalent combination of education and experience

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 10 lbs. at times

Valid Driver's License