Senior Analyst, Operations Strategy & Execution — Real-Time Operations

Overview

Intuit's Expert Network Real-Time Operations team is seeking a Senior Analyst, Operations Strategy & Execution who is passionate about customer experience, operational excellence, analytics, and innovation s role will initially support strategic improvements for the Canada business while helping enable new customer and expert experiences such as Team of Experts and Item Management
. As business needs evolve, the strategic areas owned by this role may shift across different business units, experiences, or operating priorities within the Expert Network. The ideal candidate brings a strong mix of operations, business, systems/process improvement, and analytical skills
. This person should be able to independently own a defined operational space, identify improvement opportunities, use data and AI-enabled tools to drive better decisions, and communicate clearly with senior leaders and cross-functional partners.

• Own operational strategy and execution for an assigned business area, initially supporting strategic improvements within the Canada business.
• Drive continuous improvement across customer experience, expert experience, operational efficiency, and business performance.
• Support the rollout of new operating experiences, including Team of Experts and Item Management, by helping define operating models, workflows, success metrics, governance, and change-management needs.
• Use operational data, dashboards, reporting tools, and AI-enabled capabilities to identify trends, surface risks, generate insights, and recommend improvements.
• Partner with Product, Product Development, Service Delivery, Workforce Management, Capacity Planning, Resource Operations, Analytics, and other teams to deliver cross-functional initiatives.
• Manage senior leadership communication by providing clear updates, recommendations, tradeoffs, risks, and decision points.
• Translate ambiguous business problems into structured plans, practical solutions, and measurable outcomes.
• Ensure continuity of existing operations while enabling new capabilities that can scale across the Expert Network.
• Adapt focus areas as business priorities evolve, while maintaining ownership, clarity, and accountability for assigned initiatives.

• Experience in Real-Time Operations, Workforce Management, Operations Strategy, Business Operations, Business Systems, IT Operations, Contact Center Operations, or a related field.
• Strong business and operational judgment, with the ability to connect customer, expert, process, system, and business impacts.
• Analytical mindset with experience using operational data, dashboards, and reporting tools to diagnose performance, identify opportunities, and influence decisions.
• Experience improving business processes, operating models, workflows, systems, or tooling in a cross-functional environment.
• Ability to use AI-enabled tools, automation, or emerging technologies to improve insights, efficiency, decision-making, or operational execution.
• Strong communication and stakeholder management skills, including experience preparing recommendations and updates for senior leadership.
• Ability to turn ambiguous problems into clear deliverables, success metrics, action plans, and operating mechanisms.
• Proven ability to manage competing priorities, make thoughtful tradeoffs, and drive outcomes across teams.
• Bachelor's degree in Business, Engineering, Information Systems, Operations, or a related field, or equivalent practical experience.

• Intuit provides a competitive compensation package with a strong pay for performance rewards approach.
• This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).
• Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.
• To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

• San Diego $129,500 - $175,500