Business Customer Service Manager

Isolate and identify areas of improvement.  Assist upper management in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out their responsibilities.

Work with Installation Technician Managers to ensure prospering scheduling and communication for installations. Other duties as assigned.
* Bachelor's Degree or 5+ years of relevant job experience.
* Relevant job experience is described as: job experience in similar industry or job experience with similar essential duties
* Minimum of 2 years’ experience in supervisory management role in the telecom industry.
* Experience managing operational processes.
3.

Experience with developing teams of 10+ people.
* Excellent Customer Service Skills
* Strong analytical skills and ability to convey that information succinctly and clearly
* Strong interpersonal, teamwork, conflict resolution and negotiation skills
* Strong time management, organizational, and prioritization capabilities
* Excellent oral and written communications skills internally and customer-facing
* Well-versed in communicating at both the technician as well as executive levels
* Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships
* Excellent leadership abilities and interpersonal skills with employees, customers and external parties and the ability to develop and drive a team-oriented operational culture.
* Ability to challenge the status quo with a focus on continuous improvement
* Experienced in Microsoft Office
* Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
* Health and Wellness:
Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
* Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.

Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network. ALLO's growth and success are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses.

We also proudly offer innovative technology solutions for businesses of all size.
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