Proceed Finance Customer Care Specialist

Proceed Finance Customer Care Specialist (Administrative)

Security First Bank is a Nebraska‑chartered, privately held community bank with 25 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from the farm and ranch towns in rural Nebraska to the hub cities of Lincoln and Rapid City. Each branch is managed locally, and our employees are part of the communities we serve.

This gives us valuable local perspective and a personal commitment to servicing your financial needs.

Security First strives to improve the lives of the families and businesses we serve with creative, high‑quality financial services. We believe that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and we've been committed to those standards since our founding.

In 1898, nine ranchers in northwestern Nebraska started Stockmens National Bank of Rushville, Nebraska. Fast forward 125 years, Stockmens National Bank – now known as Security First Bank – has grown to encompass 25 bank branch locations, 12 insurance offices, one loan production office, and employs nearly 300 people throughout Nebraska and southwest South Dakota.

For 125 years, we've been “the bank” of our communities. As we celebrate and reflect on our history, we remain committed as ever to meeting the financial needs of the families and businesses we serve – now and for generations to come.

Apply Today. Grow with us at Security First Bank and find your future in banking. We treat you right. Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with Federal Holidays, Saturdays, and Sundays off? Ability to work 9:00 a.m. to 6:00 p.m. daily. Bilingual proficiency in English and Spanish is required.

If you haven't received a link to sign the application, please check your inbox for an email containing a clickable link to create a password and access your account.

To be considered as an applicant please complete and sign the online application form at the Security First Bank careers page. For additional information or paper application accommodations, please stop by 1300 Garret Ln, Lincoln, NE 68512 or call 844‑565‑7148.

The Proceed Finance Customer Care Specialist provides loan service and sales for customers by responding to incoming telephone calls, e‑mail, texts, website contact forms and other contacts, providing efficient and consistent service which enhances the customer experience. Complies with department and overall bank policies.

• Responsible for answering incoming customer calls and responding to e‑mails from the company's website and customer care counsel within online banking in a prompt and professional manner regarding financing products and services.
• Bilingual proficiency in English and Spanish is required. Confirm and clarify customers needs, explain possible solutions or recommendations, and follows‑up on any action needed related to each transaction ensuring that the customer feels supported and valued.
• Handle customer service complaints or situations through effective problem‑solving techniques, diffusing angry customers and referring the most difficult situations to the Supervisor or the subject matter expert.
• Explain past transactions, history of account or instructions to carry out an account or product change and determines appropriate response to the customer.
• Utilize software, databases, scripts, tools or supporting departments in researching customer inquiries in order to provide answers and solutions.
• Complete maintenance on borrower accounts.
• Perform loan transactions and adjustments.
• Perform other customer service duties over the phone such as Auto Pay enrollments, account reconciliation services, online banking and bill pay support, quote rates, address changes etc.
• Understands and meets or exceeds call center metrics.
• Performs other duties as may be necessary to fulfill the responsibilities of this position.

• Keeps…