Beer Ambassador

Job Overview

As a Beer Ambassador you will bring our Brewing sites to life through the tour and tasting experience, engaging directly with customers to create a unique visitor experience.

Saturday 9:00 a.m. – 6:15 p.m., with occasional evening and event work as required.

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

We're all about rewarding our team's hard work, that's why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands
  – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

• Ensure that any visitors who are part of the Visitor experience have a safe and enjoyable visit to site.
• Carry out a consistent tour experience that all consumers can relate to and feel part of.
• Remain up to date with Brand and product knowledge.
• Operate the shop facility (and the Café for Bury based roles).
• Report any Safety concerns observed during Brewery Tours.
• Escalate any customer feedback as required.
• Support the management of stock inventory within the Shop.
• Respond to customer enquiries as and when required.

• Outgoing with confidence to speak clearly to varied audiences (circa 10 people).
• Able to recall scripted text and facts to ensure the consistent tour experience.
• Experience of leading tours at a visitor attraction.
• Knowledge of Brewing process and products advantage.