Escalations Lead, Customer Service & Help Desk
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-07-06
Listing for:
Sharecare
Full Time
position Listed on 2026-07-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sharecare is looking for a Customer Service – Escalations team member in Lincoln, Nebraska. This role focuses on addressing escalated member concerns and providing Help Desk support to the Customer Service Team.
The ideal candidate will have at least 2 years of customer service experience and will demonstrate excellent communication and analytic skills. The role requires flexibility in hours and a commitment to resolving customer issues effectively.
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