Customer Service Representative

Job Summary

Supports the day‑to‑day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow‑up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.

• Works closely with Border States’ sales and marketing staff to meet and exceed branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow‑up on customer inquiries, as required.
• Provides timely follow‑up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

• Attends sales meetings and training programs, as required.
• May assist with sales meetings and trade shows, as needed.
• May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.

• Minimum of a two‑year business/trade degree preferred or the equivalent in work experience.
• Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of two‑years of prior electrical distribution experience preferred.
• Ability to read, write and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, PowerPoint), Internet, Email and SAP software.

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred.
• Ability to effectively plan and organize.

Frequency at which you would carry/lift in a typical day:

• Lift from Waist:
  • Less than 10 lbs. – Not at all
  • 10‑25 lbs. – Not at all
  • 26‑50 lbs. – Not at all
  • 51‑75 lbs. – Not at all
  • 75‑100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Lift from Floor:
  • Less than 10 lbs. – Frequently
  • 10‑25 lbs. – Frequently
  • 26‑50 lbs. – Occasionally
  • 51‑75 lbs. – Occasionally
  • 75‑100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Carried for Distance:
  • Less than 10 lbs. – Not at all
  • 10‑25 lbs. – Not at all
  • 26‑50 lbs. – Not at all
  • 51‑75 lbs. – Not at all
  • 75‑100 lbs. – Not at all
  • 100+ lbs. – Not at all

Frequency at which you would do the following in a typical day:

• Sitting – Continuously
• Standing – Frequently
• Walking – Frequently
• Bending/stooping – Occasionally
• Crawling – Not at all
• Climbing/Walking Stairs – Frequently
• Reaching – Frequently
• Crouching/squatting – Occasionally
• Kneeling – Occasionally
• Balancing – Occasionally
• Repetitive motion – Continuously
• Pivoting – Occasionally
• Pushing/Pulling – Occasionally
• Grasping – Continuously
• Fingering – Continuously
• Talking – Continuously
• Driving – Occasionally
• Desk work – Continuously
• Use of a computer – Continuously
• Use of a telephone – Continuously
• Hearing – Continuously
• Exposure to adverse weather & temperature conditions – Occasionally
• Travel – Occasionally

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at…