Cashier and Firearm Customer Service

Customer Service & Firearms Compliance - Full Time

Job Category: Customer Service

Requisition Number: DRAFT
010170

• Posted:
  April 17, 2026
• Full-Time
• On-site

Lincoln Scheels
Lincoln Scheels
3030 Pine Lake Rd
Lincoln, NE 68516, USA

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

If you are someone who finds satisfaction in "getting it right the first time", you possess a sharp eye for detail, and understand that in a regulated environment- there is no room for error, SCHEELS Gun Customer Service is the position for you! Our team prides themselves on efficiency, the ability to multitask under pressure, and their professional demeanor when interacting with both colleagues and customers.

Compensation starting at $17.50/hr this is a full time position, scheduled 40 hours per week and will include some weekends, evenings and daytime shifts to meet the scheduling needs of the department.

Responsibilities:

• Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
• Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
• Record daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
• Maintain orderly appearance of personal work space and surrounding areas
• Assist in entering & processing NICS firearm background checks
• Assist with gun room housekeeping
• Ability to carry multiple gun boxes up & down stairs
• Walking multiple customers across the catwalk to the escalators
• Ability to read, write and comprehend simple instructions, short correspondence and memos
• Demonstrate multitasking, organization, attention to detail and problem solving skills
• Experience in Microsoft Office programs such as Word, Publisher, Excel and Google Docs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
• Excellent written and verbal communication skills
• Ability to complete basic mathematical equations
• Ability to deal with problems involving several concrete variables in standardized situations.
• Assist with all other duties as assigned
• Ensure all paperwork for firearm sales including but not limited to form 4473, licensing, and background checks are completed accurately and thoroughly

Requirements:

• Customer Service:
  Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
• Culture:
  Approach daily tasks, projects and follow-up communication with energy and sense of urgency, cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact, show respect and appreciation for others and Scheels, arrive to work and meetings 10 minutes early
• Team Mentality:
  Genuine interest and action in helping others before yourself, regardless of recognition or reward
• Teach-ability:
  Consistent eagerness to listen, learn, apply knowledge and accept critical feedback, ability to adapt to a changing work environment, ability to apply concepts of basic math, grammar, punctuation and spelling
• Dress Code:
  Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners, demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience: The ideal candidate will have a high school diploma or general education degree (GED); and/or 1-3 months of cashiering experience.

Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Heavy work – Exerting up to 100 pounds of force occasionally,…