US ( Customer Service Agent

Job Title:

Customer Service Agent

Company:
Southwest Airlines

Location:

Nebraska, USA

Salary: $18 per hour

Southwest Airlines welcomes you to a customer‑focused career supporting passengers at ticket counters, baggage facilities, and boarding gates. As a Customer Service Agent you will provide courteous service, resolve issues, and ensure smooth operations in a dynamic travel environment.

• Maintain friendly relations with internal and external clients.
• Work cooperatively to achieve organizational goals.
• Provide excellent customer service to travelers, including baggage and ticketing assistance.
• Operate point‑of‑sale systems for ticket sales, check‑ins, and payments.
• Greet and assist guests in a courteous manner.
• Handle cash, tests, credit cards, vouchers, and coupons; reconcile daily transactions.
• Assess luggage and coordinate load operations.
• Answer inquiries via phone, web, and face‑to‑face; resolve complaints and issues.
• Address mishandled situations such as oversales, cancellations, or lost luggage.
• Provide accurate flight information and respond to visitors’ questions.
• Complete required forms and paperwork.
• Document irregularities and produce required reports.
• Perform additional duties as directed by supervisors.

• U.S. citizenship or authorized to work in the U.S. (no sponsorship).
• Minimum high‑school diploma; no additional education required.
• Strong typing skills and proficiency with computers.
• Ability to follow written instructions, policies, and ticketing procedures.
• Excellent verbal communication and customer‑service skills.
• Proficiency with radio and other communication systems.
• Proper grooming and appearance in line with company standards.
• Capacity to carry 70lb and frequently lift 40–50lb in a confined space.
• Capability to work shift schedules, including early mornings, late evenings, weekends, and holidays.
• Experience in a fast‑paced, safety‑first environment.
• Ability to handle emergency situations and comply with safety protocols.

• Ability to obtain a SIDA badge and meet local airport requirements.
• Optional customs or seal certifications for international operations.

• Union‑based position with predictable shift scheduling.
• Paid time off and opportunity for additional hours based on seniority.
• Free flights on any Southwest interior seat, including eligible dependents.
• 401(k) with dollar‑for‑dollar company match.
• Potential profit‑sharing and retirement contributions.

Southwest Airlines is an equal‑opportunity employer. We seek to reflect the diverse communities we serve.