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Service Delivery Manager: Customer Success & Renewals
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-08-17
Listing for:
SHI
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Business
Customer Success Management
Job Description & How to Apply Below
SHI is seeking a Service Delivery Manager to oversee service delivery operations and ensure customer satisfaction in Lincoln, Nebraska. The SDM will collaborate with internal teams to provide high-quality experiences for customers and lead renewal discussions.
The ideal candidate will have a strong understanding of Microsoft Services, exceptional interpersonal skills, and a Bachelor's degree or equivalent experience. You will also be responsible for monitoring ticket interactions and addressing escalations effectively.
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