Customer Service Representative

Description

Department: Customer Service

Location: NHQ

Compensation: $16.00 - $18.00 / hour

Description

Location: Lee’s Summit, MO

Schedule: Monday–Thursday, 9:00 AM–7:00 PM OR Monday–Friday, 9:00 AM–6:00 PM

Pay: $16–$18 per hour, based on experience

Employment Type: Full-Time

Join Our Team Aspen Contracting is looking for a Customer Service Representative to join our team in Lee’s Summit, MO.

We're looking for someone who enjoys helping people, communicates clearly and professionally, and is comfortable handling a variety of customer needs throughout the day. As a key point of contact for our customers, you'll help answer questions, manage customer communication, maintain accurate information, and ensure requests are directed to the appropriate team members.

If you're organized, personable, responsive, and enjoy working in a fast-paced environment, we'd love to hear from you.

• Serve as a primary point of contact for customers
• Handle a high volume of inbound and outbound customer calls
• Respond to customer questions, inquiries, and concerns in a professional and timely manner
• Verify customer information and maintain accurate customer records
• Document customer interactions, comments, concerns, and follow-up needs
• Route customer requests and unresolved issues to the appropriate department or team member
• Communicate and coordinate with internal departments and employees
• Maintain and update customer information and databases
• Assist with project approvals and related paperwork
• Process customer payments, including ACH, credit card, and deposits
• Use T-Mobile Dialpad and other internal systems to manage customer communication

We're looking for a customer-focused professional who is comfortable communicating by phone and able to manage multiple priorities throughout the day.

• 1+ year of phone-based customer service experience
• 1+ year of experience working in a professional office environment
• Experience handling inbound and outbound calls
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Experience maintaining customer records and documenting interactions
• Proficiency with Microsoft Word and Excel
• The Right Person Will Be
  • Customer-focused and professional
  • Friendly, upbeat, and personable
  • Comfortable speaking with a variety of customers by phone
  • Organized and detail-oriented
  • Able to multitask and manage changing priorities
  • Willing to learn new systems and processes
  • Responsive and dependable
  • A clear and confident communicator

• Healthcare eligibility beginning the first of the month following 60 days of employment
• 401(k) eligibility beginning the first quarter after one year of employment