Customer Service Representative

Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: NHQ

Reporting To: Susan Swisher

Compensation: $16.00 - $18.00 / hour

Location: Lee’s Summit, MO

Schedule: Monday-Thursday, 9:00 AM-7:00 PM OR Monday-Friday, 9:00 AM-6:00 PM

Pay: $16-$18 per hour, based on experience

Employment Type: Full-Time

As a Customer Service Representative, you will:

• Serve as a primary point of contact for customers
• Handle a high volume of inbound and outbound customer calls
• Respond to customer questions, inquiries, and concerns in a professional and timely manner
• Verify customer information and maintain accurate customer records
• Document customer interactions, comments, concerns, and follow-up needs
• Route customer requests and unresolved issues to the appropriate department or team member
  
  Communicate and coordinate with internal departments and employees
• Maintain and update customer information and databases
• Assist with project approvals and related paperwork
• Process customer payments, including ACH, credit card, and deposits
• Use T-Mobile Dialpad and other internal systems to manage customer communication

We're looking for a customer-focused professional who is comfortable communicating by phone and able to manage multiple priorities throughout the day.

Preferred qualifications include:

• 1+ year of phone-based customer service experience
• 1+ year of experience working in a professional office environment
• Experience handling inbound and outbound calls
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Experience maintaining customer records and documenting interactions
• Proficiency with Microsoft Word and Excel
• • Customer-focused and professional
  • Friendly, upbeat, and personable
  • Comfortable speaking with a variety of customers by phone
  • Organized and detail-oriented
  • Able to multitask and manage changing priorities
  • Willing to learn new systems and processes
  • Responsive and dependable
  • A clear and confident communicator

• Healthcare eligibility beginning the first of the month following 60 days of employment
• 401(k) eligibility beginning the first quarter after one year of employment