Customer Service Representative - Manufacturing & Supply Chain Operations

Customer Service Representative - Manufacturing & Supply Chain Operations

• Full-time
• Legal Entity:
  Conti Tech USA, Inc. (2006)
• Working Time:
  Full Time
• Compensation: USD 50000 - USD 55000 - yearly

Conti Tech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6.8 billion euros (2023), the global industrial partner is active with core branches in Asia, Europe and North and South America.

Are you passionate about helping customers, solving problems, and making an impact across manufacturing and supply chain operations?

At Conti Tech, our Customer Service Representatives play a critical role in ensuring customers receive exceptional service while supporting the efficient flow of products through our manufacturing and distribution network. This position is more than a traditional customer service role. You will serve as a key connection between customers, manufacturing facilities,logisticsteams, supply chain operations, and sales organizations.

We'relooking for a motivated professional who thrives in a fast-paced environment, enjoys collaborating across teams, and takes ownership of customer issues from start to finish.

This is a business-to-business (B2B) customer operations position supporting industrial and manufacturing customers across North America. As the primary point of contact for customer inquiries, orders, claims, and deliveries,you'llhelp ensure an outstanding customer experience while coordinating with multiple internal stakeholders to resolve issues and meet customer expectations.

Location:
Fairlawn, OH or Lincoln, NEor Halstead, KS

The ideal candidate combines strong customer service skills with operational awareness and can effectively manage customer relationships, order processing,logisticscoordination, and issue resolution.

Serve as the primary point of contact for customer inquiries, orders, returns, claims, refunds, and delivery requests.

Build strong relationships with customers by providing timely, accurate, and professional service.

Communicate proactively regarding order status, shipment updates, delays, and product availability.

Resolve customer concerns while maintaining a positive customer experience.

Manage inbound phone calls, emails, and customer communications through CRM, telephony, and document management systems.

Create, update, and maintain customer cases and records within company systems.

Process customer orders accurately while ensuring compliance with established procedures.

Coordinate order changes, delivery requests, and escalation activities as needed.

Work closely with manufacturing plants, logisticsteams, planners, and sales representatives to support customer requirements.

Assist in expediting production and shipments to meet customer deadlines.

Investigate order delays and identify solutions that balance customer needs with operational capabilities.

Develop an understanding of Conti Tech's manufacturing processes, product portfolio, and plant network.

Identify opportunities to improve customer satisfaction and operational efficiency.

Collaborate with cross-functional teams to enhance processes and service levels.

Contribute to a culture focused on customer success and operational excellence.

High School Diploma or GED

1 year experience in customer service or customer operations

Experience in customer service, preferably in a high-volume environment

Strong verbal and written communication skills

Proficiency with Microsoft Office applications

Strong organizational and time-management skills

Ability to prioritize and manage multiple tasks simultaneously

Strong problem-solving and analytical skills

High attention to detail and accuracy

Ab…