Customer Service Advisor Out of ; part time

Customer Service Advisor Out of Hours (part time)

Lincoln, United Kingdom | Posted on 15/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Contract: Temporary (12 Weeks)

Working Pattern: Out of Hours Shift Work

• This is an Out of Hours position
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• Shifts include overnights, evenings, weekends, and public holidays
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• Candidates must be flexible and available to work the required shift patterns.
• The worker must be eligible to work in the UK.

• Monday – Thursday: 5:30pm – 8:00am
• Friday – Monday: 5:30pm – 8:00am
• Overnight shifts may include 12:00 midnight – 8:00am

This 12-week contract role within the Customer Service Centre serves as the first point of contact for emergency and out‑of‑hours enquiries across various Lincolnshire County Council services. The successful candidate will manage sensitive and urgent calls related to Adult Social Care, Children's Services, Housing, Highways, Libraries, and other local authority services. Responsibilities include gathering information, assessing urgency, recording details accurately, and ensuring enquiries are directed appropriately.

This role demands excellent communication skills, emotional resilience, and the ability to remain calm and professional when dealing with vulnerable individuals and emergency situations.

• Act as the first point of contact for out‑of‑hours enquiries.
• Respond to calls from the public, professionals, and partner agencies.
• Deliver a professional, efficient, and customer‑focused service.
• Handle all enquiries sensitively and appropriately.
• Adult & Children's Social Care Support
  • Process emergency calls for Adult Social Care and Children's Services.
  • Handle enquiries from police, health services, social care professionals, and the public.
  • Gather relevant information accurately and efficiently.
  • Escalate urgent safeguarding concerns to appropriate teams.
• Corporate & Local Authority Services
  • Manage calls related to housing repairs, district council services, library services, heritage services, highways services, and registration services.
  • Provide information and support in line with agreed procedures.
• Information Gathering & Processing
  • Record enquiries accurately on relevant systems.
  • Maintain confidentiality at all times.
  • Ensure information is input correctly and shared with relevant teams.
  • Follow procedures for referrals, incidents, and emergency situations.
• Systems & Administration
  • Use customer service systems and databases effectively.
  • Maintain accurate records and case notes.
  • Produce and update records as required.
  • Ensure compliance with information governance and data protection requirements.
• Team Working
  • Collaborate with colleagues and partner organisations.
  • Participate in…