Customer Success Manager, SMB

Hi, We’re Company Cam We’re a simple-to-use photo documentation and productivity app for contractors of every industry. Packed with intuitive functionality, Company Cam facilitates unparalleled communication and accountability across a contractor’s entire business. By providing a consumer-grade, game-changing experience, we help contractors build trust within their company and with their users.

Hi, We’re Company Cam We’re a simple-to-use photo documentation and productivity app for contractors of every industry. Packed with intuitive functionality, Company Cam facilitates unparalleled communication and accountability across a contractor’s entire business. By providing a consumer-grade, game-changing experience, we help contractors build trust within their company and with their users. Company Cam is a fun, energetic team united by our core values of Show Up
, Grow Up
, and Do Good
. As soon as you join our team, you'll notice that we trust our employees to do what's best for our product, customers, and team members and empower them to make the right calls.

As a Customer Success Manager
, you’ll play a critical role in helping customers get long-term value from Company Cam. In this individual contributor role, you’ll act as a trusted partner to a portfolio of customers, guiding them through adoption, renewal, and growth. Through proactive outreach and meaningful conversations, you’ll help customers solve real problems while ensuring they fully understand how Company Cam supports their business goals.

This role is essential to reducing churn, increasing engagement, and driving expansion across our customer base. You’ll work closely with Sales, Marketing, and Product to ensure our customers feel supported at every stage of their journey.

Location: Candidates must permanently and currently reside in the United States.

• Proactively engage with customers to monitor account health and drive successful adoption
• Educate and train customers on Company Cam features, best practices, and new product updates
• Identify at-risk accounts and execute thoughtful retention strategies to reduce churn and downgrades
• Manage renewals by guiding customers through contract continuation and addressing concerns
• Partner with Account Managers to identify and qualify growth opportunities such as add-ons or expanded usage
• Advocate for customer needs internally while aligning with Company Cam’s business goals
• Develop and contribute to training resources that improve customer education and product usage

At Company Cam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• Improving customer retention by proactively addressing risk and strengthening relationships
• Increasing product engagement and revenue through education, adoption, and expansion efforts
• Elevating the customer voice across the organization to influence better outcomes and experiences
• Showcasing customer success to help others understand the value of growing with Company Cam

• Experience in a customer-facing role, ideally within a SaaS environment
• Strong written and verbal communication skills with the ability to lead quality customer conversations
• Proven ability to work independently while managing a book of business
• A high level of empathy and a customer-first mindset balanced with business goals
• Strong problem-solving and strategic thinking skills
• Ability to identify trends and…