Dental Clinic Manager

Description

The Dental Clinic Manager’s primary job function is to manage day-to-day operations of assigned departments and teams, while aligning work processes with organizational goals.

• Supervises the dental clinic’s dental assistant, receptionists, and dental referral coordinator including hiring, training, orientation, coaching, progressive discipline and performance evaluations.
• Provides leadership to direct reports in the execution of work plans and long and short-term goals. Implements site level infrastructure and changes to supporting processes and systems. Implements and completes site goals.
• Maintain and adjust work schedules and ensure optimal staffing across assigned areas.
• Monitors and ensures compliance with protocols and administrative procedures, HIPAA, CLIA, OSHA and state and federal regulations.
• Adheres to, reviews, and develops policies and procedures, making recommendations for improvements, updates, and/or changes to the Dental Clinic Administrator.
• Addresses and resolves patient-related issues (such as complaints, customer service, etc.).
• Regularly interfaces with providers, managers, and staff to assist to facilitate communication and improvement activities.
• Analyzes patient flow problems and assists in instituting solutions.
• Responsible for developing, managing and evaluating systems to promote lean practices and standard work flows.
• Acts as a role model to support clinic and system policies and managerial decisions. Promotes teamwork and enhances a positive work environment. Encourages and supports teamwork and mutual respect among all coworkers.
• Possesses excellent customer service skills and act as a role model in providing exceptional customer service.
• Maintains adequate staffing levels to provide outstanding patient care and service. Make staff work assignments.
• Oversees dental supply ordering and coordinates with Dental Clinic Administrator (DCA) and Chief Financial Officer (CFO) regarding budget and expenses as needed.
• Responsible for financial management of the dental clinic. Monitors monthly financial statements and client visits. Manages revenue, expenses and staffing to ensure successful operations and financial stability.
• Assesses quality of and coordinates patient care services with patients, staff, and Providers
• Interacts and collaborates regularly with providers to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative, relationship of trust with providers
• Responsible for all pre-authorizations, follow-up, and referrals for dental procedures and scheduling any appointments that require pre-authorization or a referral.
• Advising patients of any estimated out-of-pocket costs due at the time of service (including prior balances)
• Responsible for scanning all documents into the corresponding patient charts
• Enter charges for dental services into the computer. Check each chart for logic, accuracy, and correct totaling
• Responsible for treatment plan presentations to patients (explaining cavities, perio disease, x-rays), giving them the price/fee estimates, and following up with patients that have unscheduled treatment plans.
• Pre-qualifying patients by sending pre-authorizations to their insurance companies for their treatment
• Check online Portals for Approved /Denied preauthorization
• Upload All approved/Denied Pre-authorization under document in EDR, let patients know OOP (Out of Pocket estimate) and schedule as needed
• Informing patients about the benefits, risks, and costs of various treatment options
• Preparing written treatment plans per the doctor’s instructions
• Presenting fees and providing estimates for treatment
• Answering questions related to treatment and fees
• Discussing dental insurance benefits when applicable
• Obtaining as high of a case acceptance percentage as possible
• Documenting financial arrangements and commitments to pay
• Adhering to all company financial policies and procedures
• Bringing patients back in for additional consultations as necessary
• Following up with patients who defer treatment
• Other duties as assigned.

• Bachelor’s degree in health care or business…