Customer Service Field Technician

Job Details

Location:

2001 SW 6th St, Lincoln, NE

Job Type: Full‑time

Contact:

ABE Equipment is looking for a motivated, self‑starting, team‑oriented Customer Service Field Technician. We are a world leader in providing top‑notch beverage production and packaging equipment around the globe. We pride ourselves on having the best customer service in the industry and maintaining the solid reputation we have built over the years. If you are looking for a fast‑paced, ever‑challenging career, then we may have the opportunity for you.

This position requires a high mechanical aptitude and strong communication skills.

To learn more about us:

• Authorized to work in the United States without company sponsorship.
• Basic to moderate computer literacy/competency; ability to learn and work within computerized tracking/business systems for inventory management, parts ordering, and component listing.
• Conceptual and logical thinking; organized and able to multi‑task and prioritize workload.
• Ability to work extended hours and travel extensively; may be required to travel on short notice to customer locations across the U.S. and potentially internationally as skill set matures.
• Strong oral and written communication skills; interpersonal and negotiation skills; ability to listen, respond professionally to customer concerns.
• Strong technical skill set and ability to problem‑solve mechanical, electrical, and electronic systems.

• Post‑high‑school technical schooling or accreditation; associate’s or bachelor’s degree in engineering or a technical field.
• Experience as a customer service or field service representative in a problem‑solving and/or technical role.
• Experience with Continuous Improvement, Lean Manufacturing methodologies, Kanban, 5‑S, Process Flow/Value Stream Mapping.

• Serve as point person with customers, addressing concerns and needs.
• Provide real‑time technical support—including mechanical, electrical, and programming—to solve customer issues and achieve resolution while maintaining financial and resource balance.
• Assist with the return of parts from customers, investigate reasons for returns, and coordinate repairs.
• Serve as liaison with vendors and suppliers, communicating issues, deadlines, and dates.
• Assist with communication, coordination, and shipment of needed parts to customers.
• Train and educate customers on the use/application of Norland products.
• Capture customer concerns in the Quality Assurance NCP/CAPA database.
• Use current and any new CRM/ERP/Inventory software to document communications, parts sales, incidents, and other customer interactions.
• When serving as a field technician, complete installation parts lists to ensure arrival with needed support equipment and tools; serve as company liaison and complete related reports.
• Assist with writing troubleshooting and maintenance bulletins for Norland equipment manuals as time permits.
• Ensure adherence to standard operating procedures and maintain product quality outcomes.
• Actively support and enforce plant safety processes and practices.
• Support Continuous Improvement initiatives.
• Contribute to the success of the business and team by accomplishing individual accountabilities and results.
• Other duties as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, or veteran status.