Senior Director, Sustaining and Performance Engineering
Listed on 2026-02-13
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Engineering
Systems Engineer, Data Engineer -
IT/Tech
Systems Engineer, Data Engineer
Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
What You’ll Do
This role is accountable for ensuring the stability, performance, and quality of mission critical database software used by enterprise customers worldwide.
This role will have end-to-end responsibility for customer-reported defect resolution, complex performance escalations, and close collaboration with Product Engineering to continuously improve release quality and system reliability. The ideal candidate combines strong leadership, deep technical credibility in database systems, and the ability to operate effectively at both strategic and execution levels.
The Sustaining Engineering leadership role leads a global software development engineers dedicated to taking proven technologies and making them faster, leaner, and more resilient using the latest in AI-driven automation and predictive telemetry in alignment with product tools, technology, and release processes. This role offers a unique intersection of long-term platform stability and cutting-edge innovation. The position provides the opportunity to optimize one of the most powerful data engines in the world for performance and scalability across hybrid and multi-cloud environments in the AI production era.
Scope of the Role:
Focus on the core database (SQL) with architecture extending to AI capabilities within database functionality as well as connecting to object data stores. Shift the culture from reactive bug-fixing to proactive "System Evolution," leveraging AI-augmented engineering to resolve complexities before they impact the customer as we extend to an AI Knowledge Platform.
Lead deep-dive optimizations in query processing, cloud elasticity, and resource utilization that directly impact Teradata’s bottom line and customer ROI. Innovate through the performance lens to create a more proactive lens and leverage for self-healing where applicable with workload management optimization or identifying misbehaving queries.
Roadmap:
Partner with Global Support, Greenfield Engineering, and Cloud Ops to ensure that lessons from the field are coded into the next generation of Teradata products.
Implement self-healing protocols and automated CI/CD for Excellence pipelines that allow the product to improve itself at scale.
Key Responsibilities
Organizational Leadership
- Build, mentor, and retain high-performing technical experts.
- Foster a culture of accountability, collaboration, customer focus, and continuous improvement working closely with our product engineering team.
- Drive improvements in customer trust, satisfaction, and retention through demonstrable gains in system stability and performance.
Sustaining & Performance Excellence
- Own delivery of software fixes for customer-reported database defects, ensuring high quality and predictable turnaround.
- Lead complex performance and system stability investigations, ensuring optimal operation of customer environments.
- Serve as the technical leadership point during major system outages or recovery situations.
- Position the teams as the engineering frontline for escalations, providing decisive and credible resolution support.
Quality & Engineering Partnership
- Partner closely with Product Engineering to:
- Drive early defect detection.
- Improve release validation and readiness.
- Embed sustaining and performance expertise into system architecture and design decisions.
- Conduct monthly joint customer case reviews with Product Engineering to accelerate feedback loops and quality improvements.
- Ensure that customer feedback and production insights are systematically fed back into product and…
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