Service Technician

Responsible for assisting with repairing, testing and calibration of optical, mechanical and electronic assemblies and instruments returned from the field with guidance. The Service Technician is also responsible for performing multiple aspects of Customer Service. Those may include by are not limited to; field travel, participating in some training of other Service Team members / field personnel / distributor service engineers, troubleshooting and addressing a full range of technical problems, and assisting with other tasks as requested.

• Phone/Email/Fax support for internal and external customers (Support, Distributors, Subsidiaries, field personnel)
• Plan service activities with field team, customers and distributors
• Perform field customer service, may require domestic or international travel 10 – 40%
• Assist with service parts inventory.
• Perform RMA processing and shipments of service parts.
• Assist with Service Training courses for Distributors, Subsidiaries, and service personnel (may require domestic or international travel).
• Assist with design/development of Instrument Field Service Manuals and Procedures.
• Troubleshoot/resolve field service technical issues with field personnel and/or customers.
• Assist with performing investigation and generation of viable options for solutions to emerging technical problems.
• Collaboration with members of other departments, particularly Engineering and Assembly.
• Assist with input and proposed solutions to Engineering regarding resolution of software and hardware problems.
• Involvement with Engineering in New Product Development, to help understand hardware/software requirements (from a Service and/or Manufacturability perspective).
• Assist Manager in coordinating with other departments to achieve common objectives.
• Assist Manager with coordinating execution of team priorities and objectives.

• Associates Degree in electronics or technical/mechanical related degree preferred.

• Minimum of 2-years of experience preferred in a manufacturing environment with demonstration of proficiency at performing all technical and diagnostic Job Functions of a Service Technician.
• Experience assisting with and demonstrating capability in performing most of the Job Functions listed below.