Entertainment & Gaming, Customer Service Rep, Security Manager

War Horse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time | Swing Shift;
Schedule varies based on business needs

• Salary Range: $27.40/hour

• Comprehensive benefits package:

• Federal Employees Medical Coverage

• Full Insurance Coverage offerings

• 401K with Immediate Vesting & Company Match

• Quarterly Incentive Program

• Vacation, Holiday & Sick Days

• Discounted Meal Program

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

War Horse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. War Horse Gaming blends state-of-the-art casino operations with local economic development and community impact.

Rooted in Tribal values and driven by guest experience, War Horse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

The Slot Floor Supervisor oversees daily Slot Operations activities during an assigned shift, ensuring compliance with internal controls, gaming regulations, and company policies. This role supports exceptional guest service, supervises slot floor operations, and assists with team leadership, scheduling, and operational oversight in a fast-paced casino environment.

• Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements

• Support and reinforce exceptional guest service standards across the Slot Operations team

• Assist with developing and implementing customer service strategies for Slot Operations

• Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls

• Create and manage daily and weekly staff schedules based on operational needs

• Ensure compliance with federal currency transaction reporting requirements

• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through

• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment

• Attend all required training sessions and operational meetings

• Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests

• Maintain scheduling flexibility to support business demands

• Perform other duties as assigned

Required:

• Must be 21 years of age or older

• High school diploma, GED, or equivalent experience

• Minimum of three (3) years of experience in a guest service or customer service–driven environment

• Strong organizational skills and attention to detail

• Excellent analytical, problem-solving, and decision-making abilities

• Proficiency with Microsoft Office Suite or related software

• Ability to use mobile devices, tablets, and touchscreen technology

Preferred:

• Experience in a high-volume, complex resort or casino environment

• Technical knowledge of slot machines and slot systems

• Experience training or mentoring team members

• Familiarity with player tracking systems and complimentary guidelines

Not applicable

• Exposure to secondhand smoke and standard casino environmental conditions

• Prolonged standing and walking throughout the casino floor

• Ability to lift up to 50 pounds

• Regular use of handheld devices and…