Slot Shift Manager; Grave Shift - Lincoln

Summary Slot Shift Manager

War Horse Gaming, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time
- Grave Shift; schedule varies based on business needs, including evenings, weekends, and holidays.

• Salary;
  Exempt Position
• Comprehensive benefits package:
  • Federal Employees Medical Coverage
  • Full Insurance Coverage offerings
  • 401K with Day 1 Vesting & Company Match
  • Quarterly Incentive Program
  • Vacation, Holiday & Sick Days
  • Discounted Meal Program

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members.

War Horse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. War Horse Gaming blends state-of-the-art casino operations with local economic development and community impact.

Rooted in Tribal values and driven by guest experience, War Horse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
• Accountable – To always do what’s right.
• Team-Focused – For inclusive progress.
• Innovative – In creating solutions.
• Visionary – In our purpose and direction.
• Excellence – Through learning and performance.

The Slot Shift Manager is responsible for overseeing the daily operations of the Slot department, ensuring exceptional guest service, operational efficiency, regulatory compliance, and team performance. This leadership role plans, organizes, and directs slot operations while developing service standards, maximizing productivity, and supporting profitability goals. The Slot Shift Manager cultivates a positive team culture focused on accountability, guest satisfaction, and continuous improvement.

• Practice, support, and uphold the Mission, Vision, and Values of War Horse Gaming
• Assist in developing and implementing customer service strategies for Slot Operations
• Process jackpots and manual hand-pays in accordance with internal controls and standard operating procedures
• Serve as a signatory on hand-paid jackpots as authorized by internal controls
• Monitor business levels and develop schedules that support operational and guest service standards
• Document and report all cash operation transactions in accordance with federal currency reporting and compliance standards
• Respond to guest inquiries and concerns in a professional, courteous, and timely manner
• Take ownership of guest and team member issues and follow through to resolution
• Explain game combinations, payouts, and slot procedures accurately and confidently
• Maintain security and accountability for assigned keys, radios, handheld devices, and company equipment
• Identify and report unsafe conditions or practices that do not align with company safety standards
• Foster a professional, respectful, and team-oriented work environment
• Ensure adherence to attendance expectations, gaming regulations, departmental standards, and company policies
• Attend all required meetings and training sessions
• Manage departmental projects and operational assignments within established timelines
• Read, understand, and follow the War Horse Responsible Gambling Plan
• Ensure compliance with regulations regarding service to minors and intoxicated persons
• Support training, mentoring, and development of team members
• Maintain flexibility in scheduling based on operational demands
• Perform additional duties as assigned

• Must be 21 years of age or older
• High school diploma, GED, or equivalent relevant experience
• Three (3) years of leadership experience within a guest service or customer service-focused environment, preferably in a high-volume casino or hospitality setting
• Strong organizational skills and…