Table Games Supervisor - Lincoln

Summary

Table Games Floor Supervisor

War Horse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc.
Location: Lincoln, NE Job Type: Full-time;
Swing Shift | Schedule varies based on property needs, including evenings, weekends, and holidays

• Salary Range: $27.40/hour

• Comprehensive benefits package:
  • Federal Employees Medical Coverage
  • Full Insurance Coverage offerings
  • 401K with Day 1 Vesting & Company Match
  • Quarterly Incentive Program
  • Vacation, Holiday & Sick Days
  • Discounted Meal Program

Position Summary

The Table Games Floor Supervisor is responsible for overseeing daily table games operations, ensuring that all activities comply with company policies, gaming regulations, and internal controls. This position provides direction and coaching to table games dealers, manages guest interactions, and supports the Casino Operations Manager in achieving departmental goals related to service quality, compliance, and profitability.

• Supervise, coach, and direct dealers to ensure proper execution of all table games procedures and compliance with gaming regulations.
• Monitor game activity, wager amounts, and player behavior to identify irregularities or potential issues.
• Track and document guest play, including purchase amounts, wins/losses, and average bet size.
• Maintain appropriate table inventory levels and coordinate fills and credits.
• Issue and inspect playing cards and dice at the beginning of each shift for irregularities or defects.
• Assist with scheduling, training, evaluations, and disciplinary actions for table games team members.
• Support ongoing team member development through mentorship, communication, and feedback.
• Investigate and resolve guest concerns in a professional and timely manner.
• Enforce all safety regulations and ensure compliance with internal controls, policies, and procedures.
• Maintain strict confidentiality of company, guest, and team member information.
• Collaborate with management to recommend improvements to table games operations and guest experience.
• Perform additional duties as assigned.

Required:

• Must be 21 years of age or older
• High school diploma, GED, or equivalent experience
• Three (3) years of experience in table games operations, including time spent as a Dealer, Floor Supervisor, or Pit Supervisor
• Strong understanding of table game rules, regulations, and internal control systems
• Excellent organizational, leadership, and customer service skills
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office Suite or related software
• Working knowledge of player tracking systems and complimentary guidelines consistent with industry standards
• Commitment to guest service excellence and ethical conduct

Preferred:

• Prior experience in a supervisory role within a regulated gaming environment

• Frequent standing and walking throughout the casino floor
• Ability to lift up to 25 lbs. as needed
• Exposure to noise, lighting variations, and secondhand smoke typical of gaming environments
• Regular communication with guests and team members requiring verbal, written, and interpersonal skills

This is a full-time position. Team members must be able to work varying schedules, including evenings, weekends, and holidays, based on business needs.

War Horse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening as a condition of employment. Employees may also be subject to random screenings throughout employment.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.

None

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Gaming License

Required:

Ability to secure and maintain NE Gaming License required.

Other

Certifications:

Driver's License.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.