Solid Waste Customer Service Assistant

Salary: $22.76 - $27.53 Hourly
Location : Lincoln, NE
Job Type: Full time/probationary or status
Job Number:
Department: Transportation & Utilities Department
Division: Solid Waste Management
Opening Date: 06/25/2026
Closing Date: 7/2/2026 11:59 PM Central

Job Posting Information
Lincoln Transportation and Utilities, the City's largest department is seeking a Solid Waste Customer Service Assistantto join the Solid Waste Management division. This is public contact work providing specialized clerical services to customers utilizing the landfills and the maintenance of related records.

Work involves processing each load entering the disposal facility in accordance with established policies and procedures; responding to questions from customers; and maintaining a variety of records related to waste loads entering the facility.

Work Schedule: Full-time position requires daily hours that can vary between 6:15 a.m. and 6:15 p.m. Part of the regular schedule may include weekends and holidays.

Nature of Work/Examples of Work Performed

• Create and provide customers with a printed ticket for transactions
• Prepare deposit slips and complete off-site bank deposits.
• Document waste receipts so that regulatory and financial records are created.
• Route customers through the desired traffic pattern.
• Open/close entrance and exit gates, arm/disarm security alarms, lock safe and doors, position surveillance cameras.
• Use video cameras to monitor customer traffic patterns and to perform security related tasks so that exposure to criminal activity is minimized.
• Distribute information to customers including printed materials.

Desirable Knowledge, Abilities & Skills/Desirable Training & Experience

Bilingual skills desired.
Minimum Qualifications/Necessary Special Requirements

Graduation from high school or equivalent and six months of experience in public contact-related work, handling money, and in the use of a video display terminal and electronic keyboard; or any equivalent combination of training and experience that provides the desirable knowledge, abilities, and skills.
We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position:

• Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.

• We encourage a healthy work-life balance by offering 10 days of vacation leave, over 12 days of sick leave, 11 paid holidays, and 2 personal convenience days annually that you begin accruing upon hire.

• All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!

• 30 days of Paid Parental Leave

• Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.

• 5 days of Funeral and Bereavement Leave

• $71,000 of Life Insurance

• $1,213 of Tuition Reimbursement

• 401(a) Retirement Plan. If you make a 7% contribution, the City will contribute 9%

• Employer provided Post Employment Health Plan for eligible medical expenses for after you leave City employment.

• Optional benefits include:
  • Medical and/or Dependent Care Flexible Spending Accounts
  • Allstate Voluntary Plans
  • Supplemental Term Life
  • Deferred Compensation Plans

01

APPLICATION COMPLETION ACKNOWLEDGEMENTTo successfully complete your application, please make sure you read each statement below and check ALL boxes prior to submission.

• 1. This application is hand scored.
• 2. ALL questions must be fully answered to receive full credit.
• 3. "See Resume", or answers such as "See ___" are not acceptable responses and will not receive full credit.
• 4. Copied/Pasted answers will not receive full credit.
• 5. ALL employers and education referred to in answers must be listed in the Work History and Education sections of the application for verification and to receive full credit.
• 6. I understand I am responsible for the accuracy and completeness of my application.
• 7. I Acknowledge that I have read and understand each of the above statements.

02

I understand the hours and days of work are to be determined, but will include weekends and holidays excluding Thanksgiving, Christmas, and New Year's.

• Yes
• No

03

Do you have experience with public contact work, handling money, and in the use of a standard computer keyboard?

• No experience
• Yes, less than 6 months experience
• Yes, 6 months to 2 years experience
• Yes, 2 to 4 years experience
• Yes, over 4 years experience

04

If yes, please list the employers from your application where you acquired this experience. If no, enter N/A.
05

If yes, please describe your work duties. If no, enter N/A.
06

Do you have experience as a teller or cashier processing and accounting for large sums of money totaling more than $5,000 per day?

• Yes
• No

07

If yes, please list the employers from your application where you acquired this experience. If no,…