On-call Mutuels​/Sportsbook Cashier (Swing) - Lincoln

Mutuels/Sports book Cashier

War Horse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc.

Lincoln, NE

Seasonal On-call;
Swing shift | Schedule varies based on property needs, including evenings, weekends, and holidays.

• Salary Range:
  Non-exempt, hourly rate
• Comprehensive benefits package:
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.

War Horse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. War Horse Gaming blends state-of-the-art casino operations with local economic development and community impact.

Rooted in Tribal values and driven by guest experience, War Horse aims to create premier destinations that elevate entertainment in the region.

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
• Accountable – To always do what’s right.
• Team-Focused – For inclusive progress.
• Innovative – In creating solutions.
• Visionary – In our purpose and direction.
• Excellence – Through learning and performance.

The Mutuels/Sports book Cashier processes wagers for horse racing and sporting events with accuracy, efficiency, and professionalism. This role is responsible for entering betting information, issuing tickets, paying winning wagers, balancing cash banks, and providing superior guest service. While the schedule varies, approximately 90% of time will be spent working in mutuels.

• Accurately write, verify, and issue payments for sports and horse racing wagers in compliance with company policies, state regulations, and federal gaming statutes.
• Follow all procedures for the sale and payout of tickets.
• Educate guests on wagering rules, procedures, betting lines, and odds.
• Maintain and balance a cash bank throughout the shift, reconciling transactions at shift end.
• Maintain work area cleanliness and ensure adequate inventory of supplies.
• Address guest questions, concerns, or complaints, escalating as needed.
• Maintain knowledge of sporting and horse racing events, property promotions, and offerings.
• Follow company safety standards and prioritize workplace safety.
• Stay current on industry developments, resources, and best practices through ongoing training.
• Present a professional appearance and demeanor at all times.
• Provide excellent customer service and communication in all guest interactions.
• Perform other related duties as assigned.

• Must be 21 years of age or older
• High school diploma or GED
• Strong guest service and interpersonal skills
• Proficiency with Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving abilities

• Experience as a Sports book or Mutuels Writer/Teller
• One (1) year of guest service and cash/credit card processing experience
• Bilingual skills

• Frequent standing and movement throughout the work area
• Ability to lift up to 25 lbs.
• Regular verbal communication with guests and team members
• Exposure to secondhand smoke, loud noise, and standard gaming environment conditions
• Occasional exposure to weather extremes when moving between locations

• Friday: 2:00 p.m.
  
  -10:00 p.m.
• Saturday: 4:00 p.m.
  
  -10:00 p.m.
• Sunday: 2:00 p.m.
  
  -9:00 p.m.

War Horse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug…