Teller Supervisor

Overview

Why Liberty First Credit Union? Join the best small company to work for in Lincoln and Omaha! We have 100 employees and 6 locations in the Lincoln and Omaha area.

Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.

Position – Teller Supervisor

Location – Lincoln

General Summary

Serve our membership and the credit union by leading the Teller staff. Responsible for staffing/scheduling plans, performance management, and training and development of assigned Teller staff. Serve our membership by providing and promoting prudent financial activities and being sensitive to all of the members’ financial needs, by creating an awareness of all credit union services to new and current members.

• Perform daily supervision and evaluation of assigned Teller staff.
• Performance Management
  • Coach, mentor and motivate staff, including monthly coaching conversations.
  • Identify and address performance concerns in a timely manner.
  • Prepare and deliver performance evaluations in a timely manner.
• Staffing/Scheduling
  • Responsible for assigned Teller staffing in terms of staff schedules and work rotations for every day LFCU is open to membership, including Saturday work rotations.
  • Review/approve time off requests.
  • Be the point of contact for unscheduled absences, report absences to management and work together regarding time off situations which arise.
  • Review/approve teller timecards for payroll purposes.
• Training and Development
  • Work directly with the Branch Operations Supervisor and Training Department for all training needs of new Tellers, ensuring a smooth transition and onboarding process.
  • Evaluate Teller development checklists, progress within the development program, enhancements, recommendations, observations, and training to ensure LFCU Tellers perform at the highest level possible.
• Leadership
  • Provide consistent feedback and recommendations to management on policies, procedures, and training materials.
  • Be a champion of; and fully represent LFCU Core Values and Service Expectations in all areas of performance.
  • Manage and facilitate conflict resolution between assigned staff and assist staff with member conflict/escalation.
• Operations
  • Work closely with Tellers and Branch Manager to ensure efficient and accurate member services.
  • Make override decisions and other escalated/approval decisions as allowed and assigned.
  • Ensure LFCU policies and procedures are followed.
  • Monitor Teller operations in the branch and assign tasks outside of typical Teller duties as needed.
  • As needed, perform teller functions and all member service duties including open new memberships, open/close CDs, transaction disputes, and variety of transactions within applicable access limits and authority.

• Actively support our sales and service culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
• Actively support our service expectations, core values and Liberty First promise.
• Effectively identify and act on referrals and cross selling opportunities.
• Resolve members' requests/problems/complaints and/or direct them to the proper department for solutions.
• Complete in-house training based on required classes set up for this position.
• Assist in any area as directed by management.

• Experience - Teller experience required. Knowledge and experience of all Credit Union products and services is strongly preferred. Leadership experience preferred.
• Knowledge – Advanced knowledge of Teller operations in a financial institution is required. Intermediate mathematical skill required (calculations and concepts involving decimals, percentages, fractions, etc.).
• Education - High school diploma required. College education in a financial or business-related discipline preferred.
• Interpersonal - Must demonstrate professional, well-developed interpersonal skills necessary for servicing…