Revenue Operations Clerk II

Job Description

The Department does not sponsor non-immigrant work visas for this position. An employee in this position performs unique technical operations and corrections to taxpayer accounts, computer-generated listings, and inquiries. This involves extensive research and analysis through use of paper and electronic listings, PC programs, and OnBase. The position performs extensive reviews of documentation and involves daily oral and written communication on technical details of tax rules and regulations with teammates and the public.

• Processing returns and/or refund claims. This includes performing the following on a semi-regular basis: opening mail, sorting of like tax forms, validation of documents, reconciliation of deposits, data entry and document preparation.
• Edit and correct tax returns and applications for various tax programs.
• Written and telephone communication with taxpayers regarding the information contained on tax returns, applications, and refund claims.
• Corrections of errors on tax returns and applications through computer listings. These errors may be caused by incorrect information contained on a return or application, or may be an error made in previous processing steps.
• Training peers. Sharing information, identifying possible problems and formulating solutions.
• Educating taxpayers on various tax programs.
• Assists with other functions as the need arises.

Minimum Qualifications
:
Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment, or areas related to the programs and functions of the employing agency, OR experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Knowledge of:
Web and PC software applications, general accounting principles, and business office procedures.

Skills in:
Operation of PC, calculator, and other basic office machines.

Ability to:
Communicate effectively by telephone, face-to-face, and in writing with tax preparers, taxpayers, teammates, and supervisors. Research and analyze accounts; recognize errors during review of tax returns, applications, and reports. Apply various policies, procedures and instructions in the area of tax administration; work on broad assignments with responsibility for daily decision-making; organize and coordinate daily functions.

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We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: #benefits

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.