Lead Teller

Why Liberty First Credit Union?

Join the best small company to work for in Lincoln and Omaha! We have 100 employees and 6 locations in the Lincoln and Omaha area.

Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.

Serve our membership and the Credit Union by performing member transactions and other teller functions. Serve our membership by providing and promoting prudent borrowing and saving activities and be sensitive to all of the member’s financial needs by creating an awareness of all Credit Union services to new and current members. As the Lead Teller, in addition to Teller duties, you will also assist branch leadership with escalated and complex member needs, while training and developing members of the Teller team.

Accurately process

• transactions to deposit/loan products (includes night drop, mail and general ledger)
• sale of money orders/cashier checks/gift cards, redeem savings bonds, member check order requests
• credit card cash advances and payments
• encoding of savings bonds / scanning of checks, teller work and signature cards
• incoming and outgoing cash within assigned drawer, including the usage of cash recyclers
• examine checks for endorsements and negotiability, balance and prepare daily check deposits from drawer for Fed Deposit
• assist members in and out of safe deposit area

• opening and closing of day procedures (systems and building)
• check holds according to check cashing/hold policy; combat fraudulent activity
• act as a member contact concerning account inquiries and requests (in person/by mail/phone/electronically contact)
• recognize when a Suspicious Activity Report or CTR may be required and accurately complete the procedures
• utilize the data processing, email, voicemail, telephone and drive thru systems
• assist lending and new account staff with on-boarding of accounts, loans and various responsibilities to learn all financial services

• a working knowledge of credit union security procedures, including fraud prevention
• adherence to all Credit Union policies and procedures including specific cash-handling Teller job tasks
• knowledge of all state and federal regulations that are applicable to the transaction performed by Teller job tasks
• member’s confidentiality
• personal and professional growth and progress within the Teller Development Program
• Assist branch leadership with
  • Handling escalated and complex member needs such as overrides, check holds, auditing, alarm testing, vault review and control, equipment maintenance, etc.
  • Development of Teller team – provide observations, coaching, and training
  • Staffing support/coverage as needed in the branch and for other branches

Assist branch leadership with

• Handling escalated and complex member needs such as overrides, check holds, auditing, alarm testing, vault review and control, equipment maintenance, etc.
• Development of Teller team – provide observations, coaching, and training
• Staffing support/coverage as needed in the branch and for other branches

• Actively support our sales and service culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
• Actively support our service expectations, core values and Liberty First promise.
• Effectively identify and act on referrals and cross selling opportunities.
• Resolve members' requests/problems/complaints and/or direct them to the proper person for solutions.
• Complete in-house training based on required classes set up for this position.
• Assist in any area as directed by management.

• Some teller experience required.
  
  At least one year of teller experience preferred.
• Must be able to demonstrate the ability to handle escalated and complex teller duties and member interactions.
• Internal candidates should have…