Accounts Receivable Analyst

Shift

1st Shift Monday - Friday 8:00 AM - 5:00 PM

Accounts Receivable Analyst monitors the aging of an assigned portfolio of accounts and ensures timely collection of past‑due accounts receivable (AR). The analyst monitors credit exposure, collaborates with the AR team to gather credit data, assists with dispute resolution and customer inquiries, and supports a successful working relationship among customers, management, and sales teams. High level of customer service is required.

• Initiates customer collection contacts with designated customer account portfolio via phone, email, and in person. Documents conversations timely and accurately, and performs timely follow‑up activity to collect accounts receivable. Partners with AR Senior Analyst and/or AR Manager to gain familiarity of company expectations, customer expectations, sales potential, pay patterns, and credit worthiness.
• Collaborates with the AR team to gather credit data related to assigned account portfolio. Reviews credit application, credit references, and credit reports with AR Senior Analyst and/or AR Manager to recommend credit lines within their set credit authority. Also, monitors Duncan Aviation credit exposure by reviewing account balance and customer assigned credit limit. Reviews transactions that exceed credit line/acceptable aging status with AR Senior Analyst and/or AR Manager to determine if product will be released.
• Responds to inbound customer contacts related to accounts receivable, balance, past‑due issues, credit lines and customer billing questions. Determines appropriate Duncan Aviation personnel to assist with research of various billing questions. Maintains high level of service by being responsive to inquiries from inside and outside the organization. Acts as a customer liaison, researching and obtaining answers to their inquiries in a timely manner.
  
  Acquires knowledge of all credit department policy and procedures.
• As assigned by the AR Manager, trains in and assists with cash posting procedures. Must gain general knowledge of Duncan Aviation quoting, billing, and invoicing practices throughout the enterprise to support understanding of client payment patterns. Investigate and research inbound payments that include vague or unclear payment reference to ensure payments are posted with 100% accuracy. Reviews all cash posting reports to ensure accounts are in balance.
  
  Communicates receipt of payments to internal stakeholders to ensure sales transactions are released efficiently.
• Supports the AR Intern/AR Specialist in the completion of their duties, answers questions, and provides training and mentoring.
• Participates in department projects and takes an active role in cross‑functional teams to assist in department efficiency.
• Provides on‑call coverage until 10 pm Central Time for a one‑week period approximately every five to six weeks.
• Performs other duties as assigned by management.

• Licenses/Certificates: N/A
• Attendance:
  Regularly scheduled attendance required
• Physical:
  Reads small print; repetitive motion; tolerates sitting; proficient typing and data entry skills
• Environmental: N/A

• High School diploma or equivalent required
• Three years of accounting, customer account and/or collections experience required
• Proficiency with Microsoft software (Word, Excel, Project, etc.) required
• Proficiency with verbal and written communication

• Relocation assistance available for qualified candidates
• Duncan offers a comprehensive benefits package (Medical, Dental, Vision, Vacation/Holiday) available to team members on day one
• Health Savings Account with employer and employee contributions
• 401(k) program with 50% match on first 6% contributed; contributions begin within first 45 days
• On‑site fitness and health clinics at MRO locations
• In‑house training opportunities and tuition assistance

Duncan Aviation is an Equal Opportunity and Aff. Employer. EOE Minorities/Females/Protected Veterans/Disabled.