Customer Service Manager - Lincoln, NE

Fast forward with Equity Bank. Scroll down to see opportunities to join our team.

We’re not your typical bank. Spend some time inside our walls and you’ll see that pretty quickly. We challenge the status quo. We take risks. We think entrepreneurially. We also have fun. Because at the end of the day, we want our employees to enjoy coming to work and be proud of the company they call their employer.

There’s no limit to your potential here. Your career growth is dictated by what you put into it. We offer opportunities to challenge you, expand your skills, and reward your contributions. Here, we offer competitive compensation and benefits, and a working environment that’s tough to beat.

We want passionate, customer-focused people, willing to learn and motivated to grow. Are you ready to join our team?

Location: Lincoln, NE

Remote Status: On-Site

Job : 4356

# of Openings: 1

Position: Customer Service Manager

Department: Retail

Status: FT Hourly

• Lead and Manage the Performance of the Retail Bank Non-Exempt Employees
• Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
• Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
• Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
• Implement operating procedures and protocols.
• Train and develop bank team members for their current and future roles.
• Assist with Growth of Retail Bank Net Income
  • Recommend and provide accounts, loans, and services that address clients’ financial needs.
• Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
• Control bank expenses as appropriate.
• Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
  • Proactively make referrals to bank partners that result in additional revenue to the bank.
• Ensure Consistent Delivery of a Superior Customer Experience
• Demonstrate excellent customer service skills and ensure same by retail bank team.
• Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience.
• Proactively resolve client issues and ensure follow-through by retail bank team.
• Perform teller duties as needed.
• Approve transactions for other employees within your assigned authority limit.
• Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
  • Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
  • Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
  • Complete periodic compliance training.
  • Assist Bank Manager to ensure adherence to aforementioned points by bank team.
• Perform other duties as assigned or required.

• High School Diploma or equivalent
• Previous banking experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions
• Ability to travel to Wichita, KS during first week of employment for required week-long training

Equity Bank, a full-service, $6 billion community bank, is based in Wichita, Kansas, with 77 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and…