Junior Regulatory Adherence Analyst

Junior Regulatory Adherence Analyst (2369242)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do directly improves health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. You will help us advance health optimization on a global scale.

• Monitor case activity to ensure cases are resolved efficiently, consistently and timely, in accordance with relevant regulations (e.g., ECOA, TILA, UDAAP).
• Manage consumer complaint escalations and direct compliance issues to appropriate channels for research and resolution.
• Ensure accuracy of complaint responses in a timely manner.
• Draft and maintain complaint policies, procedures and related documentation.
• Identify gaps, opportunities, and key risks, and consult with business leaders on recommended corrective action.
• Research industry compliance regulations and policies.
• Collaborate with different business units and internal stakeholders to guide, plan, and implement process improvements.
• Utilize established internal controls and auditing systems to identify, detect, and correct noncompliance issues.
• Keep current on compliance requirements and regulatory changes and developments.
• Perform other duties as assigned.

• High School Diploma / GED.
• 2+ years of experience in consumer compliance or customer service roles, preferably in the financial services industry.
• 2+ years of experience supporting, partnering with, and interacting with internal business clients.

• Ability to interpret compliance regulations and apply them to business requirements and workflows.
• Actively engage in day‑to‑day interactions/relationships within the compliance management framework.
• Act as a liaison with legal/compliance.
• Skilled with a CRM system.
• Base computer proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Knowledge of the financial services industry.

• Excellent oral and written communication skills.
• Ability to work independently.
• Ability to manage multiple projects with a high level of detail and organization.
• Ability to meet tight deadlines.
• Communicate with all levels of management across the organization.
• Capacity to work in a fast‑paced environment.
• Welcomes and adapts well to change.
• Work is performed in a standard office setting; noise level is usually quiet, sedentary with occasional light lifting up to 20 lbs.

Pay ranges from $60,200 to $107,400 annually based on full‑time employment. In addition to salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility requirements). We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.