Director of Enterprise Risk Management - Governance

Director Of Enterprise Risk Management – Governance

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Director of Enterprise Risk Management – Governance is a second line risk leader responsible for the design, coordination, and oversight of Nelnet Bank's risk governance infrastructure. As the Bank grows through higher volumes of existing products and diversifies its product base, this role ensures that governance routines, controls, and documentation scale accordingly. Reporting to the Chief Risk Officer, this position drives the cadence and discipline of the Bank's Risk Management Framework and serves as the Bank's strategic point of contact with its banking regulators.

• Direct the inventory of Bank Management Committee and related meetings, partnering with Committee owners as necessary.
• Partner across bank to ensure successful governance and execution of key Management Committee oversight and initiatives.
• Serve as the central point of contact for the Bank's governance calendar, ensuring meeting cadence supports timely decision-making and Board/regulatory reporting needs.

• Serve as the Bank's primary and strategic point of contact for banking regulators and examiners (e.g., OCC, FDIC, state banking departments) on risk governance matters.
• Lead the coordination, preparation, and quality review of materials, responses, and documentation for regulatory examinations and inquiries.
• Represent the Bank in regulatory exam entrance and exit meetings and in ongoing supervisory communications, in partnership with the CRO and senior management.
• Own the relationship management cadence with regulatory agencies, ensuring consistent, transparent, and timely two-way communication between the Bank and its regulators.
• Monitor emerging regulatory expectations and guidance, and advise the CRO, senior management, and governance committees on implications to the Bank's risk framework.
• Partner with Legal and Compliance to ensure regulatory commitments are tracked, addressed, and closed within committed time frames.

• Direct the strategic management of the Bank's Issues Management program.
• Ensure issues identified through audit, exams, quality assurance, and self-identification are logged, prioritized, and tracked to resolution.

• Lead the Bank's New Product Working Group, facilitating cross-functional review of new and modified products and services prior to launch.
• Direct input from legal, compliance, risk management, credit, operations, technology, and finance partners to ensure risks are identified and addressed before go-live.
• Ensure new product risk assessments are documented and that post-launch monitoring commitments are tracked and completed.

• Oversee the Bank's adherence to Nelnet Inc.'s Third Party Risk Management program, including risk tiering, due diligence, contract review, and ongoing monitoring requirements.
• Partner with business units to ensure new and renewing vendor relationships follow the TPRM lifecycle from onboarding through termination.
• Track and report on TPRM program compliance, exceptions, and remediation activities to leadership and applicable committees.

• Oversee the Bank's Risk Acceptance process, including intake, review, approval workflow, and tracking of accepted risks.
• Ensure risk acceptance requests are reviewed by appropriate stakeholders and approval authorities based on risk level.
• Maintain the risk acceptance inventory and drive periodic reassessment, renewal, or remediation of accepted risks.

• Oversee the meeting schedule and agenda, partnering with model owners, validators, and other stakeholders to ensure meeting materials are distributed in advance of each meeting.
• Maintain Committee minutes, track action items, and drive follow-up items to closure.
• Ensure documentation is clear to support governance, audit, and regulatory review.

• Oversee the review and approval of Bank policies according to schedule through the appropriate Committees and the Board.
• Maintain a policy inventory and calendar, tracking policy owners, review cycles, and approval status.
• Escalate overdue or at-risk policy reviews to management and drive timely resolution.

• Maintain…