Medicare Specialist & Casework

Hiring Agency

Insurance - Agency 22

Lincoln, NE

$21.902

JR Medicare Specialist & Casework Support (Open)

02-20-2026

The Community Support Specialist will act as our program's main point of contact for individuals seeking one-on-one Medicare education and counseling. Counseling will be provided in-person, over the phone, or via online video communication, e.g. Zoom. This position will also help the public during Medicare's Open Enrollment at enrollment events within the community.

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state‑matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer‑paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Provide one‑on‑one Medicare education to the public via in‑person, phone, or web‑based tool. Answer calls into our statewide hot line. Provide office support to ensure program meets program goals, including being available to help walk‑in traffic, help with data management, and other duties as assigned within the scope of the classification.

Minimum Qualifications: Post high school coursework/training in social work, human services, public administration, human development, social sciences, psychology, public relations or related field.

Preferred Qualifications: Ability to speak/write in Spanish.

Other: This position requires some travel to enrollment events within the city or county during Medicare's open enrollment season. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation. Regular and reliable attendance is required.

Able to speak effectively in one‑on‑one conversations, relaying complex information to the public. Must be able to work within a team and collaborate but also be able to work independently. Strong attention to detail. Skilled in researching and understanding complicated information and helping others understand in simpler terms. Comfortable with using a computer including navigating programs and online tools and processes.

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We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: #benefits

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.