Eligibility Specialist

Overview

APPLICANTS MUST BE PERMANENT IN ELIGIBILITY SPECIALIST CIVIL SERVICE TITLE

The Department of Social Services Accountability Office (DSS-AO) is responsible for supporting the integrity of social services programs administered by the New York City Human Resources Administration (HRA), Department of Social Services (DSS) and Department of Homeless Services (DHS).

DSS-AO maintains the operation of the Office of Audit and Quality Assurance (OAQA), Office of Compliance & Support (OAS), Investigation, Revenue and Enforcement Administration (IREA), Office of Data Security Management (ODSM) and the Vendor Monitoring Office (VMO).

Within IREA, the Bureau of Fraud Investigation (BFI) is mandated to detect and deter Public Assistance fraud and misuse by conducting investigations of individuals and groups that attempt to or commit fraudulent acts against HRA as per SSL 348.2; 348.3.

BFI is recruiting for one (1) Eligibility Specialist III to function as an Eligibility Specialist, who will:

• Review and maintain weekly caseload. Cases are prepared and submitted by Investigators. They must follow agency guidelines and procedures in order to confirm over payment and/or continued eligibility of Food Stamp benefits.
• Verify the case folders for accurate claim establishment by accessing and checking the Welfare Management System (WMS), New York City Work Accountability and You (NYCWAY), HRA One Viewer, IPay, Automated Listing of Eligibility Requirement Tracking System (ALERTS), collateral mailed inquiries, telephone contacts and other means for referral to the Supplemental Nutrition Assistance Program-Claims and Recovery (SNAP CR).
• Review claims calculations and make determination of whether to re-budget, return to Investigator or refer to SNAP-CR.
• Assess the continued eligibility to receive Food Stamps following the review of all referred data; compute and determine the amount of financial assistance for Public Assistance; obtain and verify match material in order to determine over payment amounts and ensure the correct budgeting of cases.
• Prepare electronic and/or paper forms following the review of all referred data for submission to SNAP-CR.
• Meet with Supervisor to discuss activities, concerns and findings.
• Complete daily activity reports specifying work actions processed.
• Perform other related duties as assigned.

Hours/Schedule: 9AM - 5PM

Job Title: ELIGIBILITY SPECIALIST - 10104

1. Completion of 30 semester credits at an accredited college or university; or

2. A high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas:

• a. Interviewing, gathering information and/or preparing necessary documentation for determining eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits;
• b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or
• c. Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems;

3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. College education may be substituted for the experience in "2" above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent.

Special Note: Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements.

• Practical knowledge of Cash Assistance Program Policies and Procedures and applicable experience in the computation of CA benefits.
• Practical knowledge of…