Client Engagement Services Specialist

Our employees are at the very heart of all we do.

For over 130 years, the people of Lutheran Family Services have changed lives. Our professional staff has created homes through adoption and foster care, guided families struggling with abuse or addiction, and compassionately helped refugees from war-torn countries discover new lives in Nebraska and Iowa. And those are just a handful of our programs.

Do you have a calling to make a difference? A passion to help others? If so, then check out the amazing career opportunities we offer.

In addition to having what may be the hardest but most satisfying job you’ve ever had, you’ll enjoy excellent benefits, including generous time off and highly-competitive salaries.

See where we are hiring below, but stay in touch if you don’t see the perfect position yet. We are always looking for the right people.

Lutheran Family Services is forming a new team in Fremont, Nebraska. The Assertive Community Treatment (ACT) team utilizes a multidisciplinary, team-based service delivery model that offers continuous, community-based support to individuals with serious mental illness, particularly those with concurrent substance use issues, frequent hospitalizations, risk of homelessness, involvement with the criminal justice system, and psychiatric crises.

ACT is where care meets the community. Team members engage with individuals in various settings, including the office, homes, streets, shelters, and community spaces. This approach fosters genuine relationships while providing accessible, consistent, compassionate, and deep human support.

Position: Client Engagement Services Specialist

Location: 2301 O St

Lincoln, NE

Job : 756

# of Openings: 1

Client Engagement Services Specialist

Job Type

Full-Time

• The Client Engagement Services Specialist engages with consumers in person, over the phone, and/or online to build professional relationships by assisting consumers with services.

• Welcome consumers and visitors in a prompt, professional, and courteous manner; direct individuals to the appropriate staff within the organization.
• Act as a team player in efficient, centralized intake systems and open-access systems for consumers.
• Coordinate information flow (mail, phones, intra-agency requests) efficiently and accurately to forward information to the appropriate person(s) and/or relay messages as needed.
• Maintain basic understanding of agency services and programs to answer questions, direct calls, etc.
• Conduct accurate fee assessment to determine payor source and eligibility for private insurance, Medicaid, Medicare, etc.
• Work with consumers to ensure Medicaid/insurance coverage and that client understands coverage, including assisting with and/or coordinating application assistance.
• Inform and educate clients on financial responsibility, items to bring to appointments, payment methods, etc.
• Collect and record co-payment from clients, including but not limited to the accurate documentation of transactions, reconciling daily deposits to receipts, etc.
• Accepting and tracking items received by the client engagement office, including donations, daily receipts of cash and/or checks for transmittal to the finance team, receipt of packages and mail, etc.
• Process incoming faxes and medical record requests promptly.
• Input accurate information into systems and program databases (i.e., enter client data, schedule intake/follow-up appointments, update client information, etc.)
• Complete and process forms to obtain necessary data significant to a client's care.
• Process client documentation through Docu Sign and assist with file management based on agency protocols and state regulations.
• Prepare and collate copies of internal documents and packets.
• Maintain office supply inventory and monitor supplies on hand.

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management and…