Bryan Heart Receptionist Job Lincoln area,Nebraska USA,Healthcare

Summary GENERAL

SUMMARY:

Supports timely and accurate patient access by completing registration, check-in, and financial intake activities across assigned service areas. Collects and verifies patient demographic and insurance information, secures required consents, and explains payment expectations to support accurate billing and a positive patient experience. Ensures compliance with regulatory, privacy, and organizational standards while serving as an initial point of contact for patients, families, and visitors.

PRINCIPAL

JOB FUNCTIONS:

* Commits to the mission, vision, beliefs and consistently demonstrates our core values.

* Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.

* Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.

* Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.

* Obtains, reviews, and witnesses required registration and financial consent forms.

* Prepares and provides patient cost estimates when applicable.

* Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.

* Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.

* Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.

* Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.

* Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

* Participates in meetings, committees and department projects as assigned.

* Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Previous clerical, customer service, or healthcare-related experience preferred. Meets legal age requirement (19 years of age) to witness patient consents.