Bryan Heart Patient Registration Specialist

Summary

Supports timely and accurate patient access by completing registration, check-in, and financial intake activities across assigned service areas. Collects and verifies patient demographic and insurance information, secures required consents, and explains payment expectations to support accurate billing and a positive patient experience. Ensures compliance with regulatory, privacy, and organizational standards while serving as an initial point of contact for patients, families, and visitors.

• * Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• * Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.
• * Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.
• * Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
• * Obtains, reviews, and witnesses required registration and financial consent forms.
• * Prepares and provides patient cost estimates when applicable.
• * Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.
• * Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.
• * Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.
• * Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.
• * Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• * Participates in meetings, committees and department projects as assigned.
• * Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

High school diploma or equivalent required. Previous clerical, customer service, or healthcare-related experience preferred. Meets legal age requirement (19 years of age) to witness patient consents.