General Manager: Strahan Village & Gordon River Cruises

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Strahan is a small town and working port that serves as the gateway to the UNESCO-listed Tasmanian Wilderness World Heritage Area. Located approximately 4.5 hours from Hobart or Launceston, Strahan Village sits in the heart of town and is rich in character and stories of the region’s pioneering history. With 132 guest rooms, four food and beverage outlets, and the award-winning Gordon River Cruises experience, this unique destination offers every opportunity to fall in love with the charm and natural beauty of Tasmania’s west coast.

Ready for your next career challenge? Shape unforgettable guest journeys in the heart of Tasmania’s wilderness while enjoying the balance of living and working in a small,
remote coastal community
. Breathe fresh air, slow the pace, and immerse yourself in a truly unique lifestyle — with free staff accommodation provided
.

Reporting to the Director of Hotel Operations, this hands‑on, full‑time General Manager role offers the opportunity to lead two recently merged and highly regarded operations, Strahan Village and Gordon River Cruises, under a single, unified vision. You’ll be a key driver of operational excellence, guest satisfaction, and commercial performance, balancing compassionate leadership with sound business decision‑making.

As an active and respected member of Strahan’s tight‑knit community, you’ll play a pivotal role in shaping culture, building strong local connections, and delivering consistent, high‑quality experiences across accommodation, dining, and cruising. This is a rare opportunity to inspire teams, elevate service standards, and make a lasting impact in one of Tasmania’s most iconic destinations.

• Lead, coach and mentor the leadership team at Strahan Village to deliver consistent operational excellence.
• Drive financial performance through effective budgeting, forecasting and cost control.
• Oversee business planning and budget development for the property.
• Ensure compliance with WHS, legislative and company requirements.
• Build strong relationships with the local community and stakeholders.
• Provide strategic and executive oversight of Gordon River Cruises, partnering with specialist marine leadership to support safe, compliant operations and align guest experience and service standards across both land and marine tourism operations.
• Regular intrastate travel required to support both sites.

• Senior leadership experience in hospitality or tourism.
• Strong commercial acumen.
• Proven people leadership capability with the ability to lead, motivate, and develop high‑performing teams.
• Strong organisational and problem‐solving skills, with an eye for detail and a commitment to quality.
• Excellent communication and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders.
• A proactive, hands‑on approach and the ability to adapt in a fast‑paced, dynamic environment.
• A genuine passion for delivering memorable guest experiences.

• Experience working with marine or maritime tourism operations.
• Relevant qualifications in hospitality, business, or a related field are highly regarded.

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well‑being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award‑winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Dis…