Banquet Server - PT

POSITION PURPOSE

To assist the banquet department with the coordination and service delivery of food and beverage experiences to our guests.

ESSENTIAL FUNCTIONS

• 1. Set up tables with china, silverware, and other service equipment in accordance with Event Order (EO) and break down assigned banquet rooms according to managers instructions.
• 2. Maintain standards of quality and service according to Marcus Hotels and Resorts and Marriott standards.
• 3. Prepare work areas such as coffee stations, bread stations prior to function.
• 4. Service of food and beverages according to Marcus Hotels and Resorts and Marriott standards.
• 5. Handle guest requests or coordinate additional assistance from supervisor or manager.
• 6. Communicate frequently with captains, supervisors and managers.
• 7. Maintain condition and cleanliness of banquet rooms, public areas, and storage areas.
• 8. Maintain inventory of necessary supplies.
• 9. Promote excellent guest/associate rapport by responding and completing all requests promptly, efficiently, and courteously.
• 10. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
• 11. Attend all scheduled mandatory Banquet Department meetings, trainings and hotel meetings.
• 12. Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS

• 1. High School Diploma preferred.
• 2. No experience required. Prior hospitality/customer service experience preferred
• 3. Ability to respond quickly and accurately to guest requests.
• 4. Ability to handle multiple tasks quickly and efficiently.
• 5. Knowledge of appropriate table settings and proper set-up preferred.
• 6. Ability to obtain and maintain an active Lancaster County Food Handler and Responsible Beverage Service Training Certification as well as any additional training / certification requirements per Marcus Hotels / Resorts, Marriott and Lancaster County.
• 3. Dependable and reliable to meet the demands of a 24 hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• 4. Attention to detail.
• 5. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• 6. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
• 7. Must be able to lift, push, pull and or carry up to 30 lbs.
• 8. Ability to stand and move throughout continuously to perform essential job functions.
• 9. Hearing and visual ability to observe and detect signs of emergency situations.
• 10. Must be able to represent the company in a professional, well-groomed and courteous manner.

Equal Opportunity Employer

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