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Executive Housekeeper/Housekeeping Manager
Job in
Lincoln, Lancaster County, Nebraska, 68508, USA
Listed on 2026-09-26
Listing for:
Courtyard by Marriott Lincoln
Full Time
position Listed on 2026-09-26
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management
Job Description & How to Apply Below
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Dental insurance
- Employee discounts
- Flexible schedule
The Executive Housekeeper is responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests’ needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.
Essential Functions:
Guest Services
- Maintains Guest Services as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
- Is committed to making every guest 100 percent satisfied.
- Develops added-value customer service programs regarding housekeeping services.
- Communicates to guests about hotel promotions, local attractions and points of interest.
- Assists the General Manager in resolving guest complaints concerning the Housekeeping Department.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures proper delivery of guests’ special requests.
- Directly supervises the activities of the Housekeeping Department. Conducts annual reviews for all Housekeeping associates.
- Maintains Courtyard by Marriott cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
- Trains staff in all aspects of housekeeping including guest services.
- Administers guest satisfaction inspection procedures and reports. Informs staff of current GSS scores to ensure that they are aware of hotel expectations.
- Maintains lost and found collection for the hotel. Handles all guest concerns pertaining to lost items in a timely manner. Coordinates information with the Front Desk as needed.
- Plans work schedules and room assignments with minimum disruption to guest.
- Inspects property with General Manager and Chief Engineer on a weekly basis.
- Orders all hotel supplies pertaining to guestrooms; i.e. linens, guest supplies, soap, toiletries, stationary, laundry soap, etc.
- Maintains physical product standards by managing deep cleaning programs and by scheduling ongoing cleaning activities.
- Profit Management & Budget Administration
- Implements plans and action steps to meet or exceed budgeted profit margin for the hotel.
- Assists in annual budget preparation pertaining to the Housekeeping Department.
- Accurately forecasts revenues and expenses. Utilizes forecasting in planning, staffing, and cost control.
- Assists the General Manager in anticipating revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.
- Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements (scheduling to prevent overtime and unnecessary hours), and operating costs. Identifies and implements cost reduction measures without detracting from service and operational quality.
- Identifies major revenue and expense opportunities and possible problems.
- Orders and buys cleaning supplies, linens and chemicals at the best prices.
- Maintains inventory of supplies and ensures that the staff follows proper inventory/cost control procedures.
- Assists the General Manager in evaluating projects for inclusion in the capital budget.
- Protects the interest of the hotel during capital projects.
- Ensures hotel staff, including all new-hires, know and understand all components of the CYRB Refreshing Service Model, and are trained to meet…
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