NCino Administrator

Overview

The nCino Administrator 1 will be primarily responsible for configuring Union Bank’s nCino Commercial Loan Origination System (CLOS) to meet the needs of the Wholesale lending division. This will involve a high-level understanding of the wholesale lending process and an exhaustive knowledge of the capabilities of the nCino system to ensure it is configured to optimize efficiency of all roles within the lending process.

• Act as lead resource and subject matter expert for the nCino Commercial Loan Origination System.
• Responsible for nCino project planning, implementation, administration.
• Project lead or secondary for small, medium, and large initiatives/releases implemented for Commercial Loan business unit while ensuring predictable, consistent, and successful project delivery. Actively participate with product development teams (product owner, business analysts, System Applications Team) to define product requirements.
• Provide leadership and direction with other departments to ensure successful implementation and support.
• Perform end user software support for the nCino application via phone, email, and chat, as well as onsite.
• Oversee the daily performance of the nCino application while answering end-user inquiries regarding software operation to resolve issues by reading technical manuals, vendor support, or conferring with users.
• Manage support ticket requests received from end users, product owner, or business analysts. After researching these support tickets escalate to vendor support as needed.
• Complete nCino University training (100-300 level) within 6 months of starting position.
• Creatio duties as assigned.
• Complete change management requests and represent changes in accordance with change management policies and procedures. Involved in modifying and executing company policies that affect immediate operations and may also have company-wide effect.
• Research and analyze basic and complex issues surrounding the processes and systems of an organization. Make recommendations surrounding improving processes, efficiency, and practices. Simulate and test process improvements. Communicate changes to business units.
• Engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, timelines, and end goals for Information Technology projects. Schedule and facilitate meetings related to Information Technology projects.
• Troubleshoot and develop technical solutions related to software, independently or as a team. Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion. Escalate urgent problems requiring more in-depth knowledge to the appropriate resources.
• Confer with clients regarding the nature of the information processing or computation needs of a computer program is to address. Determine the functionality of some pre-developed application packages and adapt them to a user environment.
• Develop and maintain a full understanding of commercial loan origination software applications and stay abreast of relevant industry trends and best practices.
• Test, maintain and monitor computer and application server programs and systems related to the commercial loan origination software, including coordinating the installation of computer programs and systems.
• Understand and adhere to all bank policies, laws, and regulations applicable to the role. Complete compliance training, and follow internal processes and controls as required.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
• Regular and reliable attendance is an essential function of this position.
• Perform other job-related duties or special projects as assigned.

• Bachelor’s degree in business related field preferred.
• At least 1 year information technology and system application experience required.
• At least 1 year loan software administration experience preferred.
• Commercial loan origination knowledge.
• Complete nCino Platform Configuration and Commercial Configuration within 18 months of starting position.
• Proficient in…