IT Supervisor - Lincoln

Summary Information Technology Supervisor – Lincoln

War Horse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time | Monday–Friday, 8:00 a.m. – 5:00 p.m. (Evenings, weekends, holidays as required)

• Salary Range: BOE

• Comprehensive benefits package:

• Federal Employees Medical Coverage (Medical, Dental, Vision)

• 401(k) with immediate vesting & company match

• Discounted meal program

• Vacation, holiday, and sick days

• Quarterly incentive program

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

War Horse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. War Horse Gaming blends state-of-the-art casino operations with local economic development and community impact.

Rooted in Tribal values and driven by guest experience, War Horse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values
:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

The Information Technology Site Supervisor is responsible for supervising Information Technology Technicians at the War Horse Casino Lincoln property. This role oversees property-level IT operations, including hardware, software, and vendor-supported systems, while ensuring timely and effective support for end users. The position establishes and maintains vendor relationships and provides regular reports and updates to War Horse Gaming, LLC IT leadership.

• Practice, support, and uphold the Mission, Vision, and Values of War Horse Gaming, LLC

• Lead, manage, plan, and supervise IT support staff for the Lincoln property

• Oversee daily IT operations, delegate tasks, resolve escalated issues, and provide subject matter expertise

• Provide technical support for casino information systems and manage vendor-supported business systems

• Diagnose and resolve system issues, escalating to senior IT staff as necessary

• Execute supervisory responsibilities in accordance with organizational policies and applicable laws, including training, scheduling, performance evaluation, coaching, and corrective action

• Document, maintain, and update master desktop procedures for application installations, upgrades, and system images

• Respond to emergency after-hours calls as required to resolve IT issues

• Maintain current knowledge of War Horse Casino IT infrastructure and systems

• Ensure compliance with departmental internal controls, policies, procedures, and regulatory requirements

• Collaborate with senior property management to optimize the use of information technology

• Prepare reports and updates for War Horse Gaming, LLC IT management

• Perform other duties as assigned

Required:

• Associate’s degree in Computer Science or a related field

• A satisfactory combination of applicable education and experience may be considered in lieu of degree requirements

• Two (2) years of casino IT operations experience

• Two (2) years of supervisory experience

• Experience managing server technologies, networking, low voltage systems, Microsoft Office 365, Active Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), IP phone systems, point-of-sale systems, hotel property management systems, in-room technology, casino management systems, and player tracking systems for table games and slots

• Strong…