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IT Support Technical Support

RMA & Technical Support Lead: Hardware Problem Solver

Job in Lincoln, Lancaster County, Nebraska, 68511, USA
Listing for: XOTIC PC
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading custom PC builder in Lincoln, NE is seeking an RMA & Technical Support Lead to manage the RMA pipeline from intake to resolution. The ideal candidate excels in troubleshooting hardware issues and guiding a support team. Responsibilities include ensuring RMAs are documented and resolved promptly while providing technical assistance to customer service reps.

This role offers a dynamic work environment with great benefits like unlimited vacation and 4-day work weeks (outside peak seasons).
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