Assistant Cloud Administrator Division of HPD TECH

Overview

About the Agency:
The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency’s effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro‑actively react to building, neighborhood and market conditions.

As the Assistant Cloud Administrator for the Division of HPD TECH, you will maintain the infrastructure and functionality of the agency’s cloud environments also utilized by Section 8/HAS. You will assist the clients in installing and troubleshooting clients to access their cloud services, while working alongside the cloud Administrator to ensure that cloud services continue to function and the service level agreements for function and availability are maintained.

You will create, maintain and troubleshoot all parts of the HPD cloud environments with heavy focus on the Section 8/HAS Elite on AVD environment within Azure.

• Provision resources and maintain the cloud environment by adding new servers or databases as needed.
• Examine performance metrics, identify, troubleshoot and correct issues within cloud environments to ensure highest possible levels of performance.
• Coordinate with vendors and other internal teams to ensure that any issues are both communicated with department heads and are quickly resolved.
• Manage security for cloud environments by monitoring access requests and reviewing security logs for suspicious activity.
• Maintain and upgrade existing cloud environment components and OS to ensure optimal performance & up to date patch levels.
• Manage Azure cloud resources, including creating virtual machines, scale‑sets, storage, storage accounts, Virtual Networks, databases, and other resources etc.
• Develop new features and functionality for existing systems while maintaining performance standards.
• Monitor system performance to ensure that it meets business requirements. Identify potential issues before they become problems and recommending solutions.
• Provide technical support for the cloud computing platform to internal customers who use the platform for their day‑to‑day work.
• Provide technical backend and end user support for Section 8/HAS Elite Published app.

• Ability to manage Azure cloud resources, including creating virtual machines, scale‑sets, storage, storage accounts, Virtual Networks, databases, and other resources.
• Ability to provision resources and maintain the cloud environment by adding new servers or databases as needed.
• Ability to maintain and upgrade existing cloud environments and Operating Systems to ensure optimal performance & Security Patch levels.
• Ability to examine performance metrics and troubleshoot issues with cloud environments to ensure the highest levels of performance and availability.
• Ability to manage security for cloud environments by monitoring access requests and reviewing security logs for suspicious activities.
• Monitor system performance to ensure that it meets business requirements, identifying potential issues before they become problems and recommending solutions.
• Coordinate with vendors and other internal teams to ensure that any issues are communicated and quickly resolved.
• Develop new features and functionality for existing systems while maintaining performance standards.
• Providing technical support for the cloud computing platform to internal customers who use the platform for their work.
• Understand, Monitor and Support Section 8/HAS Elite System on AVD on Azure environment.

Experience with Azure virtual desktop, Office 365, Teams, logs, CLI, Power Shell and…