Functional Analyst – Hotels Operations & Technology

About Us

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

• Be uniquely you, come as you are
• Hybrid ways of working
• Corporate Discounts

This is a highly operational, venue-facing role sitting at the intersection of hospitality operations and technology
. As a Functional Analyst – Hotels Technology
, your primary partner will be ALH Hotels, working closely with venue teams and operational leaders and teams, while also collaborating with key internal stakeholders across the broader business and selected third-party technology vendors. This is not a purely technical role — it’s a highly collaborative position that sits at the intersection of operational business process and technology design.

You’ll spend significant time working with venue teams and stakeholders across the Hotel Group - understanding how pubs actually run, listening to operational pain points, and unpacking complex challenges in practical, real-world environments.

A core part of your role is extracting both functional and non‑functional requirements from non‑technical stakeholders. You’ll translate everyday problem statements into clear documentation, user stories, process maps, and structured requirements — then shape technology‑enabled recommendations that improve efficiency, reduce complexity, and enhance the team and guest experience.

This role is approximately 50/50 operational engagement and technology solution design. You’ll need to be comfortable going deep — dissecting workflows, identifying root causes, mapping current state processes, and defining future‑state solutions with a technology lens.

You’ll be involved in the full solution lifecycle — from stakeholder discovery and business case input, through system architecture considerations, integration strategy discussions, and collaboration with development teams to ensure accurate implementation. You’ll also support testing and validation to ensure solutions truly meet business needs.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Strong communication skills, with the ability to influence and build trust across diverse stakeholder groups

• Commercial awareness and an understanding of how operational decisions impact performance, and how technology can enhance and improve those outcomes.

• If you’re someone who thrives on solving messy operational problems, enjoys working closely with frontline teams, and can confidently bridge business and technology — this role is for you.

• The ability to translate complex technical concepts into clear, practical language

• The ability to take operational challenges described in layman’s terms and convert them into structured, well‑defined technical solutions

• Strong presentation and playback skills, confidently articulating findings, insights and recommendations to key stakeholders

If you're someone who thrives on solving messy operational problems, enjoys working closely with frontline teams, and can confidently bridge business and technology — this role is for you.

Now let’s talk about you:

• 3+ years’ experience in a Functional Analyst, Business Analyst, or operational solution design role — ideally within hospitality, retail, or multi‑site environments.
• Demonstrated experience gathering both functional and non‑functional requirements from non‑technical stakeholders.
• Strong capability in documenting current‑state and future‑state processes, including user stories, process maps, and business requirement documentation.
• Experience analysing operational workflows and identifying root causes — not just symptoms.
• Exposure to Lean thinking, process improvement, or continuous improvement methodologies (desirable).
• Understanding of system integrations, data flows, and solution architecture principles (you don’t need…