Specialist , Sales Ops

Overview

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

JOB RESPONSIBILITIES:

• Partner with Sales, Marketing, Rev Ops, and Operations stakeholders to design, build, and optimize sales workflows, automations, and systems integrations that support revenue growth.

• Own and enhance sales process automation across platforms (e.g., Salesloft, Hub Spot, Creatio, Zapier) to improve lead routing, follow-up, and pipeline progression.

• Collaborate with Rev Ops leadership to define KPIs and work collaboratively with our AI & Marketing Intelligence Specialist to build dashboards and reporting to surface actionable insights that improve sales effectiveness and forecasting.

• Analyze sales performance, pipeline health, and operational metrics to identify inefficiencies and build processes or system improvements.

• Serve as a Subject Matter Expert (SME) on NBS sales processes across brands, including FACTS and Nelnet Campus Commerce, proactively driving standardization and scalable best practices.

• Support sales capacity and productivity initiatives by streamlining workflows, reducing manual effort, and improving data quality and accessibility.

• Develop and maintain documentation, Standard Operating Procedures (SOPs), and training materials to support system adoption and ongoing training for sales and cross-functional users.

• Test, troubleshoot, and continuously improve integrations and automations to ensure reliability, accuracy, and alignment with evolving business needs.

• Partner closely with Rev Ops and Marketing teams on Go-to-Market (GTM) initiatives, lead lifecycle initiatives, and sales enablement projects.

• Stay current on sales operations best practices, tools, and emerging technologies, bringing forward ideas that enhance scalability and performance.

Pay Range for this position is - $85,000 - $100,000

EDUCATION:

Bachelor’s Degree or equivalent (Marketing, Business, Analytics, or similar preferred).

• 2-3 years' experience in Sales, Revenue, and/or Marketing Operations, or related field.

• Deep experience with automation tools across sales and marketing (e.g., Salesloft, Hub Spot, Salesforce, and Zapier).

• Admin-level proficiency in Salesloft, CRM platforms, Zapier and Hub Spot; familiarity with tools such as Clay, Apollo, Zoom, or similar is a strong plus.

• Strong problem-solving instincts with the ability to build, test, and refine systems while partnering closely with Sales teams and business stakeholders

• Solid understanding of sales processes, pipeline management, and CRM best practices.

• Familiarity with data warehouses and reporting tools (e.g., Snowflake, Power BI).

• High level (clear and confident) verbal and written communication skills.

• Strong analytical mindset with the ability to translate data into actionable insights.

• Highly organized, detail-oriented, and comfortable managing multiple priorities.

• Curious, fast learner.

• Receptive to feedback and motivated by continuous improvement.

• Comfortable working independently while collaborating effectively within a team environment.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.  to learn more about our benefits: LINK.

Neln…