IT Business Systems Analyst: N-FOCUS Team

Job Posting

JR IT Business Systems Analyst: N-FOCUS Team (Open)

The work we do matters!

Hiring Agency

Health & Human Services - Agency 25

Location

Lincoln, NE

Hiring Rate

$26.263

Applications No Longer Accepted On

02-22-2026

The Department of Health and Human Services' Division of Operations is looking for an IT Business Systems Analyst to support N-FOCUS Production Support. Fulfillment of the job duties will play a vital role in helping DHHS fulfill its mission of "Helping People Live Better Lives".

The Nebraska Department of Health and Human Services does not sponsor or transfer non-immigrant work visas for these positions.

What you will do as an IT Business Systems Analyst on the N-FOCUS Production Support Team

• Provide over the phone training and information sharing on the use of the N-FOCUS application and the Access Nebraska/iServe Portal.
• Answer user N-FOCUS questions in a timely and thorough manner.
• Research appropriate responses to questions.
• Assist callers with implementing work arounds.
• Log and track N-FOCUS incidents.
• Coordinate with team members to document and track identified problems and known solutions.
• Assist customers with accessing and using Access Nebraska/iServe Portal.
• Collaborate with teammates to meet the needs of customers.
• Assist in the development of the online Help documentation for N-FOCUS.
• Rotate coverage of Production Support Email box.
• Rotate coverage for extended Production Support hours.

Minimum Qualifications: Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.

Preferred Qualifications: Preference will be given to the candidate with current knowledge of the N-FOCUS application and knowledge of DHHS Children and Family Services, Medicaid and/or Economic Assistance.

Other: This position is located at the Nebraska State Office Building in Lincoln. No remote work, and no other office locations available.

• Knowledge of the NFOCUS application.
• Knowledge of DHHS Programs.
• Knowledge of Access Nebraska/iServe user interface.
• Excellent communication and problem-solving skills.
• Support culture where employees are self-motivated and enthusiastic to provide customer service to internal and external customers.
• Motivates others by demonstrating a positive self-disciplined work ethic; shares knowledge, and common practices and procedures with team and gives acknowledges other teammates contributions.
• Uses logic, methods, and resources to solve difficult problems with effective solutions.

If you are currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: (Use the "Apply for this Job" box below)./

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: #benefits

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.