Certified IT Administrator

The Office of Labor Relations (OLR) represents the Mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner serves on behalf of the Mayor as the City’s liaison with both labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, 1967), amended by Executive Order 13 (July 24, 1990).

Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Medicare Part B Reimbursement Program and Pre-Tax Benefits & Citywide Programs, including the Deferred Compensation Plan and NYCE IRA. In addition to negotiating collective bargaining agreements, OLR serves as a resource to agencies with regard to workforce labor issues and works with the Municipal Labor Committee (MLC) to pursue innovations in a variety of areas, particularly regarding City health insurance programs.

The staff at OLR assist their fellow agencies in handling personnel and payroll issues, conducting labor-management meetings, representing the City at representation hearings, and handling all employee grievances and arbitration matters, while also negotiating collective bargaining agreements with the City's 149 bargaining units.

• Provide Help Desk and HW/SW support to OLR employees on premises and working remote
• Install new workstations, laptops, printers, and VoIP phones
• Install, configure, and maintain network switches, local Synology NAS, VMWare servers hosted in OTI
• Perform troubleshooting analysis of network services, endpoint devices, and associated systems
• Document network problems and resolution for future reference
• Monitor system performance and implement performance tuning
• Manage user accounts, permissions, and Office 365 email accounts
• Monitor network and security software on endpoint devices including Crowd Strike and Mc Afee
• Monitor and support MDM for phones, wireless devices, agency access security, video surveillance and teleconference systems
• Provide GRM imagining system support to OLR employees
• Monitor and apply security patches to OS and software applications
• Collaborate with colleagues to identify and implement effective IT solutions
• Contribute to a positive, team-oriented work environment

CERTIFIED IT ADMINISTRATOR (LA - 13652

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

Note:

In addition to meeting the minimum Qualification Requirements:
Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered…