Implementation Analyst, Sr

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Implementation Analyst, Sr

As a Sr. Implementation Analyst, you will lead client implementations for Fiserv solutions from project kickoff through go-live. You will work directly with new and existing clients, as well as internal partners across implementation, product, operations, and support teams, to deliver a successful onboarding experience. Your work helps clients adopt solutions effectively, address business requirements, and achieve operational readiness.

• Lead implementation projects for new and existing clients from kickoff through go-live, ensuring milestones, deliverables, and client requirements are completed on schedule.
• Partner directly with clients to gather business requirements, identify operational needs, and align implementation plans to their objectives.
• Apply business analysis techniques, implementation tools, and standard templates to document requirements, manage project activities, and support solution configuration.
• Coordinate with cross‑functional teams including product, operations, service, and support to resolve implementation issues and support a successful launch.
• Analyze client business processes and recommend solution approaches that address operational challenges and support adoption of Fiserv solutions.
• Facilitate client meetings, document decisions and action items, and provide clear status updates throughout the implementation lifecycle.
• Monitor risks, troubleshoot implementation issues, and drive timely resolution to support delivery commitments and client satisfaction.

• 4+ years of experience in client-facing implementation, project support, or onboarding roles working directly with external clients.
• 4+ years of experience gathering business requirements, documenting workflows, and supporting solution delivery in a financial services or technology environment.
• Experience with branch front-end functions and financial services processes, including bank operations, teller, new account, automated teller machine (ATM), and item processing.
• Experience using Microsoft Office tools to manage documentation, reporting, and client communications.
• Demonstrated ability to analyze business needs, troubleshoot issues, and communicate implementation status and next steps in written and verbal formats.
• Bachelor’s degree in business, finance, accounting, computer science, or a related field, or equivalent combination of education, related experience and/or military experience.

• Associate degree in a related field with additional relevant implementation or client support experience.
• Experience supporting implementations for banking or payments technology solutions.
• Experience working with standard project documentation, implementation templates, and requirement tracking tools.
• Experience managing multiple time-sensitive deliverables across concurrent client projects.

• This role is on‑site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Fuel Your Life program to support your physical, financial, social, and…