IT Infrastructure Manager

Position Summary

NGS is seeking an IT Infrastructure Manager responsible for leading the design, delivery, and support of enterprise IT infrastructure and end‑user services. The role ensures high availability, security, and performance of systems supporting field service operations, compressor monitoring, and corporate functions.

Southlake, TX. Travel up to 25% to Midland (TX) or other operating locations may be required occasionally.

Full‑time

• Manage enterprise infrastructure including servers, networks, cloud platforms (Azure), and storage environments.
• Ensure uptime, performance, and reliability of systems supporting IFS ERP Cloud and field service applications.
• Oversee monitoring, patching, backup, disaster recovery, and business continuity planning.
• Manage endpoint infrastructure including laptops, mobile devices, and field technician equipment.
• Lead rollout and governance of Mobile Device Management (MDM) solutions.
• Lead a hybrid MSP model providing 24/7 Tier 1–3 support for infrastructure and applications.
• Establish and monitor SLAs, KPIs, and service quality metrics.
• Drive continuous improvement of IT support processes and user experience.
• Oversee incident, problem, and change management processes.
• Manage IT Security to enforce cybersecurity policies, endpoint protection, and identity management.
• Ensure compliance with corporate and regulatory standards.
• Manage vulnerability remediation and system hardening initiatives.
• Support audits, cybersecurity insurance requirements, and compliance initiatives.
• Collaborate with business to support Workday, IFS Cloud ERP infrastructure needs.
• Ensure integration reliability between ERP, data warehouse, and operational systems.
• Support system performance tuning and environment management (UAT, PROD, etc.).
• Manage relationships with external vendors, MSPs, and service providers.
• Negotiate contracts, monitor performance, and ensure cost‑effective service delivery.

• Bachelor's degree in information technology, or related field (or equivalent experience).
• 5+ years of IT infrastructure and support experience.
• Experience managing hybrid IT environments (on‑prem & cloud).
• Strong experience with Microsoft Azure / cloud infrastructure, network and systems administration, endpoint management, and MDM solutions.
• Experience with ITSM tools and service delivery frameworks (ITIL preferred).
• Strong leadership and team management skills.
• Excellent problem‑solving and decision‑making abilities.
• Ability to balance operational stability with innovation.
• Strong communication skills with both technical and business stakeholders.
• Vendor and contract management expertise.
• Must be authorized to work in the U.S.
• Employment contingent upon successful completion of a pre‑employment background check, drug screening, and MVR check in accordance with company policy and applicable laws.

• Experience in oil & gas or field service‑based organizations.
• Familiarity with IFS ERP Cloud or similar enterprise ERP systems.
• Experience supporting IoT/field device connectivity and data systems.
• Certifications such as ITIL, Azure Administrator, CISSP, or similar.

• Primarily office‑based in a fast‑paced, hands‑on environment with cross‑functional collaboration.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to move about the office to access files, equipment, or attend meetings.
• Manual dexterity sufficient to operate standard office equipment (computers, phones, printers).
• Sufficient visual acuity to read documents, analyze data on computer screens, and review reports.
• May occasionally need to bend, reach, or stoop within the work area.
• Ability to lift up to 15 pounds occasionally (e.g., office supplies, binders, small equipment).

• Health Insurance – including a plan with 100% company‑paid premiums.
• Dental and Vision Insurance.
• FSA & HSA Options.
• Telemedicine access.
• 401(k) Plan – with 50% company match up to 6%.
• Company‑Paid Life and AD&D Insurance.
• Company‑Paid Short‑Term and Long‑Term Disability.
• Paid Time Off – vacation, sick time, and paid holidays.
• Generous Referral…