Help Desk Technician

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

We are looking for a Help Desk Technician to provide technical assistance to our clients. You will troubleshoot, install, and upgrade software and hardware systems for businesses in various fields to help them accomplish their goals.

RESPONSIBILITIES:
* Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
* Communicate with clients via email, chat, and phone.
* Provide timely and accurate solutions to customers’ technical problems and ensure prompt and accurate responses to increase client satisfaction.
* Prioritize tickets based on various factors including business impact, age of ticket, and scope of impact.

EDUCATION/

EXPERIENCE:

Education

Qualifications:

a degree or equivalent in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus.
Relevant job experience is described as: job experience with similar essential duties and/or in similar industry      SKILLS / KNOWLEDGE / ABILITIES:
Strong analytical skills and ability to convey that information succinctly and clearly.
Strong interpersonal, teamwork, conflict resolution, and negotiation skills.
Strong time management, organizational, and prioritization capabilities.
Excellent oral and written communications skills internally and customer-facing with a focus on training.
Well-versed in communicating at both the technician as well as customer level.
Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
Ability to remain approachable in a fast-paced environment.
REQUIREMENTS:
Remain stationary for extended periods    Ability to communicate information    Ability to bend, kneel, and stand    Ability to operate a computer    Ability to operate hand tools and equipment    Possess/maintain a Valid Driver’s License    Travel requirement

Ability to pass a Fingerprint Based Background Check People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
* Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
* Health and Wellness:
Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
* Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company.

We seek to recruit, develop, and retain the most talented people.
*** Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.
*** Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at  is a Drug Free and Tobacco Free Workplace.

Since 2003, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO's fiber network. ALLO's growth and success are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. ALLO Communications is a telecommunications company offering fiber, telephone, long distance broadband, internet and television to residents and businesses.

We also proudly offer innovative technology solutions for businesses of all size.
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